Joshua Mattie
Jacksonville
Summary
Dynamic IT Manager with over a decade of progressive leadership experience at Mayo Clinic, specializing in Epic system administration, healthcare IT operations, and medical device integration. Proven expertise in team leadership, change management, and system optimization, consistently enhancing reliability and performance within enterprise healthcare environments. A strong track record of driving operational excellence and fostering innovation in healthcare technology positions this professional as a valuable asset to any organization. Committed to leveraging technical acumen and management skills to advance the quality and efficiency of healthcare services.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Technology Manager
Mayo Clinic
09.2022 - Current
- Lead a unit of 20 employees across 3 teams (Environment/Release Management & Intake Triage, End User Devices, Medical Device Integration).
- Coordinate Epic environment maintenance with hosting teams, ensuring seamless updates and minimal downtime.
- Oversee Plummer Chart operations, login and performance monitoring, and third-party integration support.
- Manage medical device integration with Epic and facilitate system upgrades.
- Plan and manage annual unit budget.
- Serve as Backup Leadership Oncall (BLOC) team member, providing technical leadership during Epic outages.
IT LD Analyst/Programmer
Mayo Clinic
05.2019 - 09.2022
- Led development and refinement of change control processes, enhancing operational efficiency.
- Served as Technical Lead for Epic upgrades.
- Represented ERIS Environment/Release Management team across multiple committees and workgroups.
IT SR Analyst/Programmer
Mayo Clinic
05.2015 - 05.2019
- Facilitated change control for Epic EHR/RCM system build and configuration.
- Acted as primary liaison with Epic Hosting team, ensuring effective communication and issue resolution.
- Led outage response and troubleshooting for production systems.
- Managed data migration for Epic EHR environments.
IT Analyst/Programmer
Mayo Clinic
04.2014 - 04.2015
- Monitored performance of EMRs across multiple Mayo sites.
- Led environment refreshes, package installs, and upgrades for production/non-production systems.
- Developed automation methods to improve operational efficiency.
IT Operations Specialist
Mayo Clinic
11.2012 - 04.2014
- Monitored healthcare support systems enterprise-wide.
- Built and configured printer queues.
- Escalated and resolved system failures across IT teams.
Process Control Technician Intern
United States Gypsum
05.2012 - 11.2012
- Developed training materials and process control programs.
District 2 Operator/Feedback Operator
Florida 511
06.2011 - 01.2013
- Monitored statewide traffic systems and coordinated incident responses.
Assistant Shipping Clerk/Backup Operator
Laminations Corporation
06.2006 - 09.2010
- Supported manufacturing operations and supervised crews.
Education
Master’s Degree - Business Administration
ITT Technical Institute
01.2014
Bachelor’s Degree - Information Security Systems
ITT Technical Institute
01.2012
Associate’s Degree - Computer Network Systems
ITT Technical Institute
01.2010
Skills
- Healthcare IT Systems: Epic EHR/RCM, Plummer Chart Operations, Medical Device Integration
- IT Leadership & Management: Team Leadership (20 staff), Budget Planning, Cross-Functional Collaboration, Change Management
- Technical Expertise: Environment & Release Management, System Performance Monitoring, Printer & Peripheral Integration, Business Continuity Access (BCA) Systems
- Process Improvement: Automation of IT tasks, Incident Management, Outage Response & Recovery, Workflow Optimization
- Communication & Collaboration: Liaison with Epic Hosting, Change Control Facilitation, Training Development
- Tools & Technologies: Microsoft Office Suite, Enterprise Monitoring Systems, Technical Documentation
Websites
Certification
Epic Data Courier Administration Certification
Epic Bridges Certification
Timeline
Technology Manager
Mayo Clinic
09.2022 - Current
IT LD Analyst/Programmer
Mayo Clinic
05.2019 - 09.2022
IT SR Analyst/Programmer
Mayo Clinic
05.2015 - 05.2019
IT Analyst/Programmer
Mayo Clinic
04.2014 - 04.2015
IT Operations Specialist
Mayo Clinic
11.2012 - 04.2014
Process Control Technician Intern
United States Gypsum
05.2012 - 11.2012
District 2 Operator/Feedback Operator
Florida 511
06.2011 - 01.2013
Assistant Shipping Clerk/Backup Operator
Laminations Corporation
06.2006 - 09.2010
Bachelor’s Degree - Information Security Systems
ITT Technical Institute
Associate’s Degree - Computer Network Systems
ITT Technical Institute
Master’s Degree - Business Administration
ITT Technical Institute
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