Mikel Casahuaman
Epic Willow Analyst
Springfield,MO
Summary
Pharmacy IT and Healthcare Technology professional with a strong background in pharmacy operations, Cerner PharmNet, Epic Willow Inpatient and Inventory, system integrations, and implementation support. Experienced coordinating complex projects, collaborating with cross-functional teams, troubleshooting system and workflow issues, and supporting successful go-lives. Played a key role in a Willow Inventory implementation and medication inventory tracking go-live across hospitals and clinics, partnering closely with pharmacy, clinical, technical, and vendor teams. Brings a combination of hands-on pharmacy experience, technical expertise, and a collaborative leadership style focused on supporting teams and delivering effective solutions. Proud winner of the 2022 Ugly Sweater contest.
Overview
2
2
Certifications
8
8
years of professional experience
Work History
Epic Willow Analyst
CoxHealth
07.2024 - Current
- Served as Lead Inventory Analyst for the implementation and go-live of medication inventory tracking across hospitals and clinics, ensuring inventory workflows and system functionality were operational at launch.
- Served as Lead Cutover Analyst, coordinating cross-functional go-live activities, validating system readiness, managing defects, and driving issue resolution through successful production deployment.
- Played a key role in the design, implementation, and integration of Epic Willow with Omnicell, Cencora, eCareManager, Glucommander, and other clinical and medication-management systems, leading interface troubleshooting, root-cause analysis, data validation, and cross-functional issue resolution to support reliable medication and inventory workflows across hospitals and clinics.
- Collaborated with pharmacy, clinical, technical, and operational stakeholders to translate business requirements into scalable medication management and inventory solutions.
IT Systems Analyst
Oracle Cerner
04.2019 - 06.2024
- Served as a PharmNet subject-matter expert, consulting with pharmacy and clinical stakeholders on current and future-state workflows, system configuration, enhancements, and optimization opportunities.
- Led complex end-to-end solution builds, maintaining accountability for build quality, configuration standards, testing outcomes, and resolution of follow-up actions.
- Consulted on complex configuration decisions and recommended workflow and implementation methodology improvements to align Cerner solutions with clinical, operational, and client requirements.
- Led investigation and resolution of complex defects, solution compliance issues, and implementation challenges, coordinating with internal teams and clients to drive issues through resolution.
- Led the implementation, testing, validation, and troubleshooting of complex Cerner PharmNet integrations with Omnicell, eCareManager, and Glytec Glucommander, partnering with third-party vendors and client technical teams to resolve interface issues and ensure accurate, reliable medication data exchange.
- Partnered with Application Managed Services (AMS) throughout implementation and transition activities to validate builds, resolve defects, and ensure production readiness.
- Mentored and supported fellow analysts through knowledge transfer, technical guidance, and leading-by-example, contributing to team development and consistent implementation practices.
Pharmacy Technician Supervisor
CoxHealth
08.2018 - 04.2019
- Supervised daily pharmacy operations and technician workflows, ensuring efficient staffing, consistent productivity, and adherence to established pharmacy procedures and operational standards.
- Led and supported pharmacy technician teams by assigning work, monitoring performance, addressing operational needs, and ensuring departmental goals and performance expectations were met.
- Developed and maintained technician staffing schedules, balancing workload, operational demands, and appropriate coverage to support uninterrupted pharmacy operations.
- Participated in the recruitment, interviewing, selection, and onboarding of pharmacy technicians in partnership with pharmacy leadership.
- Developed and delivered orientation and training programs for new pharmacy technicians, ensuring competency in departmental workflows, policies, procedures, and job responsibilities.
- Established and communicated individual and team performance expectations in collaboration with pharmacy management, supporting employee development and operational improvement.
- Conducted employee performance evaluations and provided ongoing coaching, recognition, and corrective feedback to promote professional growth and accountability.
- Managed employee relations issues, addressed staff concerns, and resolved workplace conflicts while maintaining a professional, collaborative, and service-focused environment.
- Identified and resolved operational issues affecting pharmacy workflow and customer service, escalating complex concerns to management when appropriate.
- Promoted compliance with standard operating procedures, pharmacy policies, and quality expectations, reinforcing safe and consistent medication-handling practices.
- Served as a key liaison between pharmacy technicians, pharmacists, and management to facilitate communication, coordinate daily operations, and address workflow challenges.
- Provided hands-on leadership and mentorship to pharmacy technicians, fostering team development, accountability, and a culture of high-quality patient and customer service.
Skills
Data-driven decision making
Time management
Workflow Analysis
Advanced Excel skills
Teamwork and collaboration
Problem-solving skills
Certification
Epic Willow Inpatient Certification
Timeline
Epic Willow Analyst
CoxHealth
07.2024 - Current
IT Systems Analyst
Oracle Cerner
04.2019 - 06.2024
Pharmacy Technician Supervisor
CoxHealth
08.2018 - 04.2019