Paula Paschal
Howell
Summary
Adept at complex data analysis and fostering teamwork, I significantly enhanced efficiency and revenue growth at the University of Michigan Health System. My expertise in database management and collaborative problem-solving led to the successful implementation of predictive analytics and process improvements, showcasing a proven track record of strategic and operational achievements.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Epic Willow Analyst
University of Michigan Health System
10.2012 - 06.2024
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Drove revenue growth by identifying underperforming areas and recommending solutions.
- Led cross-functional teams in strategic planning sessions, aligning efforts with company goals.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Part of initial team to implement Epic at U of M from Mediware WORx/Carelink CPOE pharmacy system.
- Optimized customer experience and cultivated positive relationships with co-teams by following up on requests, collaborating to find solutions, and delivering fixes in a timely manner.
- Load/built and maintained over 50,000 NDC records, 6000 ERX records and many NDGs
- Led interface upgrades with HL7 communications between Epic and BD. Collaborated with clinical, quality assurance, training and interface teams to test, validate, and ensure appropriate transmission of clinical orders.
- Have experience with all pharmacy sourced HL7 error messages, identifying missing data or incorrect parsing and problem solving settings with EPIC or 3rd party systems, including Surescripts.
- Supported Pharmacy and Nursing access to Pyxis ES
- Implemented JW waste and subsequent JZ modifiers for institution, capturing an increase in revenue
- Built pharmacy CER rules to support auto verification for portions of outpatient clinic medications and CER build to support payor or alt billing.
- Proficient in utilizing ServiceNow to create and work ticket requests
- Built/loaded initial LPP extensions to support 340b charging and sunsetted.
- Maintained Willow HCPCS and quarterly updating
- Proficient at Willow chronicles reporting to export, audit and import large amounts of data
- Excel at problem solving with Epic Resolute regarding charge anomalies.
Pharmacy Technician/Biller/Software Maintenance
University of Michigan Health System
09.1991 - 09.2012
- Participated in a pharmacy integration group that consisted of pharmacy database, inventory, drug information and drug safety staff. We explored key players in product life cycle to ensure each product coming in door would have info entered in each system (Non-integrated pharmacy systems) I would pull and prepare medication data to enable decision making for non-formulary products that had come in.
- Added custom medication records, implementing and maintaining standardized conventions, and reconciled FDB loaded items
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Education
Associate of Applied Science - Math/Natural Science
Washtenaw Community College
Ann Arbor, MI05-2005
Skills
- Teamwork and collaboration
- Complex data analysis
- Database management
- Verbal and written communication
- Account reconciliation
- Process enhancement
- Report preparation
- Root-cause analysis
- MS Excel
- Time management
Certification
- Willow Inpatient Certification Epic 2012
- Certified Pharmacy Technician PTCB Since 1995
Timeline
Senior Epic Willow Analyst
University of Michigan Health System
10.2012 - 06.2024
Pharmacy Technician/Biller/Software Maintenance
University of Michigan Health System
09.1991 - 09.2012
- Willow Inpatient Certification Epic 2012
- Certified Pharmacy Technician PTCB Since 1995
Associate of Applied Science - Math/Natural Science
Washtenaw Community College
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