Erin Hohenstein
Lakefield,MN
Summary
Proven track record in enhancing customer satisfaction and streamlining workflow, as demonstrated at Lewis Family Drug. Skilled in regulatory compliance and problem-solving, with an ability to maintain high standards of customer service and documentation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Lewis Family Drug
Lakefield, MN
06.2021 - 08.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Glass Roper
Kozy Heat Fireplaces
Lakefield, MN
09.2020 - 04.2021
- Collaborated with team members for efficient assembly line operations, resulting in increased output.
- Increased production rates by optimizing assembly line workflows and standardizing procedures.
Secretary
Hohenstein Electric
Lakefield, MN
05.2016 - 07.2019
- Maintained daily report documents, memos and invoices.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Increased order accuracy by diligently checking items against packing lists and invoices.
Education
Certificate of Accreditation - Pharmacy Technician
Minnesota West Community And Technical College
Worthington, MN05.2022
Associate of Arts - General Studies
Minnesota West Community And Technical College
Worthington, MN05.2021
No Degree - Radiology
Minnesota West Community And Technical College
Luverne, MN05.2020
High School Diploma -
Jackson County Central High School
Jackson, MN05.2019
Skills
- Problem-solving skills
- Regulatory Compliance
- Public Relations Tactics
- Adherence to high customer service standards
- Documentation and Record Keeping
- Organizational abilities
Timeline
Certified Pharmacy Technician
Lewis Family Drug
06.2021 - 08.2024
Glass Roper
Kozy Heat Fireplaces
09.2020 - 04.2021
Secretary
Hohenstein Electric
05.2016 - 07.2019
Certificate of Accreditation - Pharmacy Technician
Minnesota West Community And Technical College
Associate of Arts - General Studies
Minnesota West Community And Technical College
No Degree - Radiology
Minnesota West Community And Technical College
High School Diploma -
Jackson County Central High School