Summary
Overview
Work History
Education
Skills
Awards
Community Service
WEBSITES
Accomplishments
Timeline
Generic

ERIN HOLDER

Austin,TX

Summary

  • Results-oriented researcher, passionate about aligning products with the people who use them.
  • Educated at Yale University in qualitative and quantitative methods.
  • 8+ years of qualitative research expertise, including developing holistic, end-to-end consumer insights.

Overview

11
11
years of professional experience

Work History

UX Researcher

GoGuardian
Austin, TX
11.2022 - Current
  • Owned UX research process from conception to completion, developing high quality end-to-end research plans, making informed methodology decisions, writing interview scripts, conducting analyses, and delivering actionable reports to Marketing, Product, Design, Engineering, & CS.
  • Provide domain expertise and thought leadership on research best practices throughout the company.
  • Re-routed product roadmap to higher value projects, resulting in cost savings of >$400,000 and significant usability enhancements in first 6 months.

UX Researcher / Product Advisor

Mentor Collective
Austin, TX
09.2021 - 11.2022
  • Utilized a mix of qualitative and quantitative research strategies—semi-structured interviews, prototype walkthroughs, A/B tests, statistical tests, and web analytics—to facilitate data collection and analysis.
  • Influenced product direction for customer webapp, leading to a 30% increase in number of customers engaged.
  • Managed backlog and projects for a cross-functional, agile product squad of designers, engineers, researchers, etc.

Leadership Rotational Program – Product Development & UX

Mentor Collective
Austin, TX
03.2021 - 09.2021
  • Collected and analyzed data from usability tests, assessment surveys, and in-app engagement to achieve a unified product strategy for a new product line, resulting in $300k in new business in Year 1 of launch.
  • Led conversations across Product, Design, Marketing, and Engineering teams to align vision on the end-to-end customer journey.

Leadership Rotational Program – Business Development & Market Research

Mentor Collective
Boston, MA
01.2020 - 03.2021
  • Facilitated focus group conversations with 150+ college leaders to inform research into customer needs and market trends.
  • Leveraged understanding of customer needs to accelerate sales growth, delivering 145% of revenue targets.

Research & Advocacy Project Lead

Harvard University - President's Administrative Innovation Fund
Cambridge, MA
08.2018 - 01.2020
  • Conducted research around employee experience, engaging with stakeholders, defining strategic goals, and analyzing diversity data.
  • Leveraged findings with Harvard senior leadership to earn full grant award.

Project Specialist

Harvard University – Museums of Science & Culture
Cambridge, MA
01.2016 - 10.2018
  • Evaluated operations and customer service by developing qualitative visitor feedback tools. Democratized insights across teams, resulting in improved customer satisfaction and operational efficiency.

Intern - Evaluation and Data Analysis

Smithsonian Institution
Washington, DC
05.2014 - 08.2014
  • Analyzed donation data, providing insights for executive decision-making and program effectiveness evaluation.

Education

Bachelor of Arts - Anthropology

Yale University
01.2015

MBA - Marketing & Business Analytics

Indiana University
01.2024

Skills

  • UX Deliverables: Research Plans, Journey Maps, Personas, User Stories, Visualizations, Narrative Reports
  • Qualitative Methods: User Interviews, Usability Tests, Prototype Walkthroughs, Focus Group Moderation, Literature Reviews, Card Sorting, Survey Design
  • Quantitative Methods: Descriptive Statistics, Multiple Linear Regression, Conjoint Analysis
  • UX Tech Stack: Dovetail, User Interviews, UserZoom, Optimal Workshop, Figma, Python, STATA, Qualtrics

Awards

Harvard Dean’s Distinction Award 2019 Youngest recipient of award granted to

Community Service

  • Families in Nature, Board Member, 2023, Current
  • Minority Freedom Community Fund, Executive Board Member, 2020, 2021
  • Enroot Mentorship Program, Volunteer Mentor, 2016, 2021
  • Harvard Association of Asian Faculty & Staff, Co-Chair, 2017, 2020

WEBSITES

  • Linkedin.com/in/erin-c-holder/
  • Uxfolio.com/erincholder password: erinholder23

Accomplishments

Core Value Award for "Embracing Collaboration" 2021

Recognition from Mentor Collective leadership

Harvard Dean’s Distinction Award 2019

Youngest recipient of award granted to

for exceptional university contributions

Timeline

UX Researcher

GoGuardian
11.2022 - Current

UX Researcher / Product Advisor

Mentor Collective
09.2021 - 11.2022

Leadership Rotational Program – Product Development & UX

Mentor Collective
03.2021 - 09.2021

Leadership Rotational Program – Business Development & Market Research

Mentor Collective
01.2020 - 03.2021

Research & Advocacy Project Lead

Harvard University - President's Administrative Innovation Fund
08.2018 - 01.2020

Project Specialist

Harvard University – Museums of Science & Culture
01.2016 - 10.2018

Intern - Evaluation and Data Analysis

Smithsonian Institution
05.2014 - 08.2014

Bachelor of Arts - Anthropology

Yale University

MBA - Marketing & Business Analytics

Indiana University

Similar Profiles

CREATE PROFILE
ERIN HOLDER