Summary
Work History
Education
Skills
Timeline
Generic

Erin Holley

Elkview

Summary

Results-driven professional with a strong background in front of house operations. Recognized for exceptional conflict resolution and adaptability, committed to delivering outstanding guest experiences and fostering a collaborative team environment.

Work History

Front of House Supervisor

Two Drunken Goats
West Palm Beach
01.2026 - 03.2026
  • Supervised daily front of house operations during busy service hours.
  • Trained and onboarded new staff in customer service protocols.
  • Managed dining area cleanliness and organized seating arrangements.
  • Assisted customers with menu selections and special requests.
  • Handled customer inquiries and resolved complaints professionally.
  • Trained new employees on restaurant policies and procedures.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.

Server

Frigate's Waterfront Bar & Grill
West Palm Beach
11.2025 - 01.2026
  • Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
  • Served food and beverages promptly to enhance guest experience.
  • Processed orders accurately and relayed them to kitchen staff, ensuring timely service.
  • Assisted guests with menu selections and dietary preferences.
  • Addressed customer complaints with professionalism, improving overall dining experience.
  • Maintained cleanliness and organization of dining area and tables.
  • Collaborated with team members to ensure smooth service flow.
  • Handled cash transactions and processed payments efficiently.

Education

WVSU
05-2010

High School Diploma -

Herbert Hoover
Clendenin, WV
05-2004

Skills

  • Customer service
  • Staff training
  • Conflict resolution
  • Menu knowledge
  • Cash handling
  • Team collaboration

Timeline

Front of House Supervisor

Two Drunken Goats
01.2026 - 03.2026

Server

Frigate's Waterfront Bar & Grill
11.2025 - 01.2026

WVSU

High School Diploma -

Herbert Hoover

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Erin Holley