Erin Houston
Decatur,GA
Summary
Dynamic sales professional with a proven track record at Freeway Insurance, excelling in customer service and sales techniques. Successfully managed insurance claims for over 200 patients, demonstrating strong data analysis skills and effective conflict resolution. Committed to delivering exceptional results and fostering team collaboration in fast-paced environments.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Sales Agent
Freeway Insurance
Decatur, GA
02.2025 - 02.2026
- Completed an average of X calls per day to engage potential clients and assess their insurance needs
- Facilitated client insurance purchases by guiding clients through options and ensuring informed decisions
- Explained policy features, prepared quotes, and managed renewals to streamline client experience and retention
Delivery
Amazon Flex
09.2024 - 02.2025
- Delivered 200+ packages weekly, ensuring timely and accurate fulfillment of customer orders.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Front Desk Receptionist
Roosters Mens Grooming Salon
Atlanta, GA
03.2023 - 08.2024
- Executed daily front desk operations, ensuring smooth guest experiences
- Handled incoming messages and calls, providing timely assistance to visitors
- Greeted and assisted clients upon arrival to create welcoming atmosphere.
- Managed appointment scheduling using salon management software for customer convenience.
- Answered phone calls and provided information about services and promotions.
Front Desk/ Optician
Reimold Eye Group
Alpharetta, GA
10.2022 - 08.2023
- Processed 60 insurance claims weekly and conducted 20 patient calls daily to expedite claim resolution
- Collected and analyzed insurance data for over 200 patients to ensure accurate billing and patient coverage
- Submitted time sheets into payroll system for 10 employees to facilitate timely payroll processing
Education
Bachelor of Science - Sports And Fitness Administration
Louisiana State University
Baton Rouge, LA05-2027
Associates - Sports Management
Georgia State University, Robinson College of Business
Atlanta, GA05-2025
Skills
- Sales techniques
- Client relationship management
- Customer service
- Product knowledge
- Project management
- Data analysis
- Conflict resolution
- Team collaboration
Certification
Licensed Insurance Sales Agent 03/31/2027
Leadership Experience And Activities
Food Helper, Open Hands Atlanta, Atlanta, GA, 09/19, 12/19, Collaborated with 10+ voluntaries to distribute prepackaged goods
Timeline
Sales Agent
Freeway Insurance
02.2025 - 02.2026
Delivery
Amazon Flex
09.2024 - 02.2025
Front Desk Receptionist
Roosters Mens Grooming Salon
03.2023 - 08.2024
Front Desk/ Optician
Reimold Eye Group
10.2022 - 08.2023
Bachelor of Science - Sports And Fitness Administration
Louisiana State University
Associates - Sports Management
Georgia State University, Robinson College of Business