Erin Howell
Tahlequah
Summary
Dedicated to providing outstanding customer service and ensuring each customer feels supported and valued. Experienced in using effective methods to meet a wide range of customer needs. Known for building strong relationships through clear communication, empathy, and dependable support. Approaches challenges with a calm and practical mindset, always aiming to deliver solutions that lead to high customer satisfaction.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Natural Falls State Park
Colcord, OK
01.2026 - 04.2026
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated with maintenance and housekeeping to ensure guest satisfaction and facility readiness.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Wireless Sales Associate
Prime Communications AT&T
Muskogee, OK
08.2025 - 12.2025
- Delivered exceptional customer service to enhance overall shopping experience.
- Assisted customers in selecting wireless plans and devices tailored to their needs.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to achieve sales targets and improve store performance.
Wireless Sales Associate
Cellular World
Tahlequah, OK
09.2024 - 08.2025
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted and supported training of new sales associates.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Replenished, faced and organized merchandise on shelving.
- Activated both contract and pre-paid wireless phones for at least 60 customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
Sales Advocate
Cricket Wireless
Tahlequah, OK
10.2023 - 09.2024
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Brewista
7Brew Coffee
Tahlequah, OK
01.2023 - 10.2023
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Cashier/Customer Service
Lowe's Home Improvement
Tahlequah, OK
09.2021 - 07.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Skills
- Customer service
- Hospitality services
- Administrative skills
- Microsoft office
- Creativity
Timeline
Front Desk Clerk
Natural Falls State Park
01.2026 - 04.2026
Wireless Sales Associate
Prime Communications AT&T
08.2025 - 12.2025
Wireless Sales Associate
Cellular World
09.2024 - 08.2025
Sales Advocate
Cricket Wireless
10.2023 - 09.2024
Brewista
7Brew Coffee
01.2023 - 10.2023
Cashier/Customer Service
Lowe's Home Improvement
09.2021 - 07.2023