Erin Hurley
Williamsville,NY
Summary
Knowledgeable Compliance Manager with documented success in developing policies, leading training programs and managing reporting to achieve compliance. Methodical with exceptional presentation and communication skills. Strong background working with federal and state regulations.
Overview
9
9
years of professional experience
Work History
Compliance Manager
Supplemental Health Care
07.2016 - Current
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
- Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Oversaw a team of compliance professionals, providing guidance, mentorship, and support to ensure their continued growth and development.
- Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
- Managed compliance efforts, reporting and audits.
- Verified consistency in quality planning, quality control, quality insurance and quality improvement.
Senior Teller
First Niagara Bank
11.2014 - 07.2016
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Collaborated with management to develop strategies for improving overall branch performance and customer retention rates.
- Performed general teller duties for drive-thru line.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered phone and email inquiries on banking products.
- Managed overdraft reports and performed audits.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Replenished ATM funds in empty canisters prior to validation process.
Education
Business
Buffalo State College
Buffalo, NY Skills
- Document Reviews
- Compliance Monitoring
- Process Development
- Quality Management Processes
Timeline
Compliance Manager
Supplemental Health Care
07.2016 - Current
Senior Teller
First Niagara Bank
11.2014 - 07.2016
Business
Buffalo State College
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