Summary
Overview
Work History
Education
Skills
Timeline
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Erin Ihrig

Springfield,MO

Summary

High-achieving worker with extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player comfortable working independently. Responsible and motivated student ready to apply education in the workplace. Offers excellent ability to handle challenging work and good time management skills.

Overview

3
3
years of professional experience

Work History

Bookstore Sales Associate

Missouri State University
Springfield, MO
09.2023 - Current
  • Resolved customer complaints in an effective manner.
  • Computed purchases and received and processed cash or credit payment.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Moved within store to access various departments, areas and other products.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Helped customers by answering questions and locating merchandise.

Lead Cashier

Dollar General Market
New Melle, MO
06.2021 - 08.2023
  • Counted and balanced registers.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Assisted customers with product selection and resolving complaints.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Assisted in general housekeeping to maintain store image.

Lowe's Customer Service Associate

Lowes Home Improvment
Lake St. Louis , MO
12.2020 - 08.2022
  • Greeted customers promptly and responded to questions.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Answered phone calls to assist customers with questions and orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Recommended, selected, located, and obtained products to meet customer needs.

Education

Psychology

Missouri State University
Springfield, MO
05-2026

Francis Howell High School
Saint Charles, MO
05-2022

Some College (No Degree) - General Studies

St. Charles Community College
Saint Charles, MO

Skills

  • Customer Complaint Resolution
  • Customer Service
  • Customer Inquiries
  • Telephone Management
  • Customer Satisfaction
  • Flexible Schedule
  • Positive Attitude

Timeline

Bookstore Sales Associate

Missouri State University
09.2023 - Current

Lead Cashier

Dollar General Market
06.2021 - 08.2023

Lowe's Customer Service Associate

Lowes Home Improvment
12.2020 - 08.2022

Psychology

Missouri State University

Francis Howell High School

Some College (No Degree) - General Studies

St. Charles Community College

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Erin Ihrig