Erin Isham
Melbourne
Summary
Property management professional with expertise in customer service and team coordination. Proven ability to address resident concerns efficiently while ensuring compliance with lease agreements. Focused on enhancing tenant satisfaction through effective communication and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Haven at West Melbourne
Melbourne
04.2026 - Current
- Delivered exceptional customer service that enhanced resident retention and satisfaction.
- Guided prospective residents through apartment tours and addressed leasing inquiries.
- Coordinated move-in processes, ensuring apartments were ready for new residents.
- Coordinated move-in processes to ensure apartments were move-in ready for new residents.
Leasing Consultant
Acero Estrella Commons
Buckeye
09.2024 - 02.2026
- Provided excellent customer service to enhance resident satisfaction and retention.
- Coordinated move-in processes, ensuring readiness of apartments for new residents.
- Collaborated with maintenance team to address resident requests promptly.
- Conducted market research to stay informed on local rental trends and pricing.
Table Games Floor Supervisor
Desert Diamond Casino
Glendale
02.2022 - 05.2023
- Supervised table games operations and ensured compliance with gaming regulations.
- Resolved guest disputes and maintained a positive gaming environment.
- Managed game staff, providing direction and support during shifts.
- Monitored game performance and reported irregularities to management.
Property Manager
Cannon Management
Huntington Beach
01.2015 - 07.2021
- Oversaw lease agreements, ensuring compliance and accuracy.
- Coordinated property maintenance and repairs with vendors.
- Conducted property inspections to maintain standards and safety.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Managed tenant relations and addressed concerns promptly.
- Handled resident complaints and expedited maintenance requests.
- Implemented marketing strategies to attract new tenants effectively.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Property Manager
Palm Shadow Rentals
Palm Desert
06.2009 - 11.2014
- Collected monthly assessments, rental fees, deposits and payments.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Advised owners on potential improvements or investments that could increase the value of their properties.
Education
Associate of Arts -
Brevard Community College
Cocoa, FL06-1995
Skills
- Leasing strategies
- Tenant support
- Budget management
- Property management
- Rent collection
- Property showings
- Regulatory compliance
- Maintenance planning
- Digital strategy
- Leadership skills
- Conflict management
Certification
- California Real Estate License
Timeline
Leasing Consultant
Haven at West Melbourne
04.2026 - Current
Leasing Consultant
Acero Estrella Commons
09.2024 - 02.2026
Table Games Floor Supervisor
Desert Diamond Casino
02.2022 - 05.2023
Property Manager
Cannon Management
01.2015 - 07.2021
Property Manager
Palm Shadow Rentals
06.2009 - 11.2014
Associate of Arts -
Brevard Community College