Natalya Gonzalez
Denton,TX
Summary
Skilled Property leasing professional focused on tenant relations in maximizing resident retention and satisfaction through effective marketing strategies and community engagement initiatives. Demonstrates a strong track record of converting inquiries into leases while efficiently managing documentation and compliance to support operational excellence. Excel in communication, problem solving, and adaptability, employing these soft skills to meet diverse client needs and achieve residential goals.
Overview
11
11
years of professional experience
Work History
Leasing Consultant
Willow Bridge
Dallas, Texas
03.2023 - Current
- Assisted prospective tenants with property tours and leasing information.
- Managed lease agreements and tenant documentation for accuracy and compliance.
- Tracked leads using CRM software and effectively followed up with interested parties to convert inquiries into leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Performed thorough background checks on rental applicants to ensure eligibility.
- Coordinated resident events to enhance community engagement and satisfaction, leading to increased resident retention.
- Developed targeted marketing strategies that successfully attracted new residents to available properties.
- Conducted market research to analyze rental trends and pricing strategies.
- Maintained property databases using leasing software for efficient operations.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
Leasing Consultant
Landmark at Grandview
San Antonio, Texas
11.2020 - 03.2023
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
- Assisted prospective residents in viewing and leasing apartments, managed online inquiries, and provided support using property management and CRM software to enhance resident experience.
- Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
- Answered calls and responded to inquiries using active listening and open-ended questioning skills to effectively resolve issues for various stakeholders.
- Processed transfer requests for existing tenants seeking to relocate within the same building or complex, ensuring a smooth transition.
- Received rent payments and tracked transactions in accounting software.
- Compiled and conveyed operational and financial data to regional manager.
Leasing Consultant
Treehouse Apartments
Fort Worth, Texas
08.2017 - 11.2020
- Developed targeted marketing strategies to enhance leasing activity in the community.
- Achieved high customer approval rating by delivering dynamic service and exemplary support.
- Used conflict resolution skills to quickly resolve issues among residents.
- Escalated critical issues to property manager for prompt resolution.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
Library Page
Allen Public Library
Allen, Texas
09.2015 - 07.2017
- Guided patrons in locating resources and effectively utilizing library services to enhance their experience.
- Addressed in-person and telephone requests for information and materials, ensuring timely and accurate responses.
- Sorted library materials for efficient shelving and easy access.
- Maintained cleanliness and organization of library spaces and reading areas.
- Processed new materials, including entering information into the library catalog.
- Streamlined processing of new acquisitions and maintained accurate catalog records for efficient resource management.
- Collaborated with staff to prepare for community events and programs.
- Worked closely with other staff members to promote customer service excellence.
- Completed daily reports detailing all activities performed during shift.
Education
Some College (No Degree) - Media-Arts and Animation
Arts Institute of Dallas
DallasSkills
- Lease administration
- Tenant screening
- Lease negotiation
- Effective negotiation
- Property marketing
- Client relations
- Leasing strategies
- Property showings
- Sales strategies
- Customer retention
- Event planning
- Event coordination
- Record keeping
- Background check process
- Phone and email etiquette
Affiliations
- Graphic Design- 2015-Current
Timeline
Leasing Consultant
Willow Bridge
03.2023 - Current
Leasing Consultant
Landmark at Grandview
11.2020 - 03.2023
Leasing Consultant
Treehouse Apartments
08.2017 - 11.2020
Library Page
Allen Public Library
09.2015 - 07.2017
Some College (No Degree) - Media-Arts and Animation
Arts Institute of Dallas