Erin Johnson
Fort Worth
Summary
Dynamic customer service professional with extensive experience at Weir Minerals, adept at conflict resolution and active listening. Proven track record of enhancing customer loyalty through empathetic complaint resolution. Proficient in data entry and Microsoft Excel, consistently improving processes and ensuring customer satisfaction in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
United Auto Credit
12.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cafeteria Worker
Arlington ISD
08.2024 - 12.2024
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
HR Customer Service Representative
Weir Minerals
12.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Helped manage new hires into ADP.
Front End Supervisor
Ross Dress for Less
11.2019 - 12.2021
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
Education
Associate Of Arts -
Tarrant County College
Fort Worth, TX12.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Documentation
- Microsoft PowerPoint
Timeline
Customer Service Representative
United Auto Credit
12.2024 - 03.2025
Cafeteria Worker
Arlington ISD
08.2024 - 12.2024
HR Customer Service Representative
Weir Minerals
12.2021 - 08.2024
Front End Supervisor
Ross Dress for Less
11.2019 - 12.2021
Associate Of Arts -
Tarrant County College
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