Summary
Overview
Work History
Education
Skills
Timeline
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Erin Johnson

Erin Johnson

Kansas City

Summary

Dynamic professional with extensive experience at Velociti Inc, excelling in supply chain management and quality assurance. Proven leadership in supervising teams to achieve 99% order accuracy while fostering collaboration. Skilled in warehouse management systems and dedicated to enhancing operational efficiency through effective teamwork and time management.

Overview

7
7
years of professional experience

Work History

Cleaner

All in One Cleans
Kansas City
03.2025 - Current
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Assisted with special projects such as deep-cleaning carpets and windows.
  • Provided exceptional customer service by responding to inquiries in a timely manner.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed company uniform, performance and security policies with every job.

Supply Chain Representative

CSTK Inc- Velociti Inc
Riverside
08.2023 - 07.2024
  • Processed returns of defective merchandise as required.
  • Received and tracked incoming inventory shipments.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Inspected incoming shipments for damage or discrepancies.
  • Collaborated closely with other departments on special projects as needed.
  • Assembled orders according to customer requests.
  • Verified accuracy of incoming shipments against purchase orders.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Packed boxes and stock using organizational guidelines.

Camp Counselor

Camp Bow Wow
Kansas City
05.2023 - 08.2023
  • Displayed patience and understanding when dealing with difficult or aggressive behaviors from canines.
  • Monitored dog interactions to ensure safety of both animals and humans.
  • Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
  • Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
  • Participated in team meetings to discuss strategies for providing quality services to clients.
  • Responded quickly to emergency situations involving injured or ill animals.
  • Kept accurate records of each dog's activities during their stay at the daycare center.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.

Outbound Supervisor

CSTK Inc- Velociti Inc
Riverside
01.2020 - 03.2023
  • Supervised a team of 14-16 full time W2 and Temporary employees picking, packing, and shipping 150-200 customer orders daily
  • Oversaw Quality Control team of 5 employees that confirmed accuracy of customer orders prior to shipping, holding to a consistent 99% accuracy
  • Collaborated with warehouse Leadership team, providing updates and suggestions on improvements to strengthen both operations and team morale
  • Coordinated a team of 2 employees to build customer unique kits with 20+ components, ensuring quality standards and timely delivery of finished goods were met
  • Worked closely with Project Management, Accounting, and Leadership teams to provide project status shipment updates, invoice reconciliation, and key metrics for team
  • Determined shipping methods, routes, and rating to ensure customer orders arrived on time
  • Adjusted teams work schedule as needed to meet strict daily shipping deadlines
  • Responded to customer inquiries in a timely and accurate manner
  • Coordinated parcel and LTL shipments with carrier representatives ensuring the most economical method was chosen
  • Created BOL's and Customs international documents for shipments daily
  • Able to adjust personal workload and step in to assist any team member that needed guidance.

Call Center Customer Service Representative

CSTK Inc- Velociti Inc
Riverside
04.2018 - 12.2019
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Developed effective working relationships with team members across multiple departments.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Staley High School
Kansas City, MO
05-2014

Skills

  • Warehouse management system
  • Teamwork
  • Cooperation
  • Supply chain
  • Packaging
  • Supervising
  • Quality assurance
  • Leadership
  • Call center
  • Quality control
  • Salesforce
  • Order fulfillment
  • Time management

Timeline

Cleaner

All in One Cleans
03.2025 - Current

Supply Chain Representative

CSTK Inc- Velociti Inc
08.2023 - 07.2024

Camp Counselor

Camp Bow Wow
05.2023 - 08.2023

Outbound Supervisor

CSTK Inc- Velociti Inc
01.2020 - 03.2023

Call Center Customer Service Representative

CSTK Inc- Velociti Inc
04.2018 - 12.2019

High School Diploma -

Staley High School

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