Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erin Jones

Chattanooga,TN

Summary

Attentive professional looking for experience in the criminal justice realm. Proficient in working in a fast pace and high stress environment. Quick to adapt, good at problem solving, and with great eagerness to learn. Excels in communicating with others and showing hospitality to all.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Universal Joint Chattanooga
03.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Hostess

Brendalay
05.2021 - 01.2022
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.

Hostess/Server

Olympic Steak House
06.2020 - 05.2021
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.

Education

Bachelor of Science - Criminal Justice

The University of Tennessee - Chattanooga
Chattanooga, TN
05.2025

Skills

  • Strong Work Ethic
  • Adaptable and Flexible
  • Relationship Management
  • Service prioritization
  • Exceptional customer service
  • Hospitality service expertise
  • Analytical Thinking
  • Reliable and Responsible
  • Team Player
  • Problem-solving abilities
  • Professionalism
  • Cool Under Pressure

Accomplishments

  • Supervised team of staff members.
  • Criminal Justice honor society
  • Dean's list

Timeline

Server/Bartender

Universal Joint Chattanooga
03.2022 - Current

Hostess

Brendalay
05.2021 - 01.2022

Hostess/Server

Olympic Steak House
06.2020 - 05.2021

Bachelor of Science - Criminal Justice

The University of Tennessee - Chattanooga
Erin Jones