Erin Jones
Comfort Dental Oral Surgery
Thornton,CO
3
Years of experience
Dynamic professional with more than 15 years of dental office and customer service experience in busy, high volume settings, with a focus on effective office administration and excellent phone etiquette. Expertise in managing patient inquiries and coordinating insurance processes to enhance patient satisfaction and streamline operations.
Work History
Dental Front Office Coordinator
1 Year 9 Months- Coordinated insurance verification and pre-authorization processes for treatment plans.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Provided exceptional patient service by addressing inquiries and resolving concerns promptly.
- Assisted in maintaining electronic health records, ensuring accuracy and confidentiality.
Call Center Reservationist
1 Year 3 Months- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Managed reservation system to ensure accurate booking and guest information.
- Assisted in resolving customer inquiries and concerns efficiently and professionally.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
Education
Dental Assisting
Skills
Dental software proficiency
HIPAA compliance
Treatment Planning
Insurance verification
Office administration
Multitasking proficiency
Adept at multi-line phones
Phone etiquette
Timeline
Dental Front Office Coordinator
Comfort Dental Oral Surgery
10.2024 - 07.2026Read More
Call Center Reservationist
The ONE Group
07.2023 - 10.2024Read More
Everst Institute
Dental Assisting
Read More