Erin Joyce
Milford
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Cosmetology industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Representative
YMCA of Greater Londonderry
06.2023 - Current
- Assisted YMCA members with any issues regarding their membership
- Managed the member accounts
- Organized confidential documents
- Key holder for the YMCA for opening and closing of the center
- Answer Multiple phone lines
- Coordinated budget
Lead Teacher
YMCA Kindergarten Program
08.2016 - Current
- Supervisor for the Kindergarten program for staff of ten
- Manage inventory and budget for the program
- Created curriculum that meets the state standards
- Coordinate family events
Cosmetologist
Great Clips Salon
09.2018 - 01.2019
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Adapted easily to clients'' needs and preferences, providing a variety of services from cuts and color to extensions and specialty treatments.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
Education
Bachelor of Science -
Northeastern University
Boston, Massachusetts01.2005
Skills
- Customer service
- Childcare needs
- Health and safety
- Relationship building
- Lesson planning
- Creative teaching strategies
- Conflict resolution
- Multitasking Abilities
- Reliability
- Diverse learning styles
Activity planning
Classroom management
Behavior modeling
Certification
Cosmetology Instructor Certificate
Cosmetology license 1986
Timeline
Member Service Representative
YMCA of Greater Londonderry
06.2023 - Current
Cosmetologist
Great Clips Salon
09.2018 - 01.2019
Lead Teacher
YMCA Kindergarten Program
08.2016 - Current
Bachelor of Science -
Northeastern University
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