Erin Kelly

Director of Operations

Glass Doctor Of Cleveland, Columbus And Louisville

09.2011 - Current

Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Achieved team goals through formalized training plans, coaching, and performance management.
Monitored budget and utilized operational resources.
Analyzed business operations and implemented strategies to improve operational cohesiveness.
Mentored and coached team members to foster productive and engaging work environment.
Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
Defined, implemented, and revised operational policies and guidelines.
Established and monitored quality assurance standards to achieve operational excellence.
Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
Monitored and coordinated workflows to optimize resources.
Monitored office workflow and administrative processes to keep operations running smoothly.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Implemented business strategies, increasing revenue and effectively targeting new markets.