Erin Kelly
Daytona Beach,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Green Bay Packers
Green Bay, WI
08.2022 - Current
- Provided good customer service, assisting customers to purchase tickets to the Hall of Fame and stadium tours.
- Answered customer inquiries and provided accurate information regarding products and services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Resolved customer complaints promptly and efficiently.
Barista
Starbucks
Cohasset, MA
06.2022 - 07.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Stocked shelves with ingredients needed to make coffee drinks.
- Collected payments and provided accurate change.
- Described menu items to customers and suggested products based on stated preferences.
Education
Bachelor of Science - Aerospace Engineering
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL05-2028
High School Diploma -
Scituate High School
Scituate, MA05-2024
Skills
- Problem Resolution
- Adaptive team player
- Courteous demeanor
- Critical Thinking
- Customer Service
- Active Listening
Timeline
Customer Service Representative
Green Bay Packers
08.2022 - Current
Barista
Starbucks
06.2022 - 07.2024
Bachelor of Science - Aerospace Engineering
Embry-Riddle Aeronautical University - Daytona Beach
High School Diploma -
Scituate High School
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