Summary
Overview
Work History
Education
Skills
References
Timeline
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Erin Kloenne

Hendersonville,TN

Summary

Accomplished Investor Relations and Executive Assistant professional seeking to leverage extensive knowledge of project management, investor relations events and coordination, works directly investment community and the executive teams and ensures a positive outcome. Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in executive administrations and event coordination and working in 24/7 uptime environment.

Overview

16
16
years of professional experience

Work History

Investor Relations Support Analyst & Executive Assistant to the CIO

Dollar General Corporation
01.2014 - Current
  • Help create concepts for Wall Street related events; execute details of events and help manage interaction with the financial community to ensure event goals are met
  • Coordinate and manage details for all Wall Street-related conferences/events/CIO events including but not limited to: booking/calendaring, agenda preparation, logistics, email reminders, confirmations, etc
  • Interact with company investors and sell-side analysts; responsibilities include: monitoring and transcribing all Wall Street calls (to create a record of the call and content), managing on-site visits (including all HQ logistics, such as registration, meals, refreshments, etc.)
  • Prepare senior management and IR team to interact with Wall Street: manage calendars to accommodate Wall Street meetings (help plan non-deal roadshow quarterly/annual calendar, onsite visits and conference calls); prepare background dossiers ahead of Wall Street meetings that include information such as cross holdings, and investor profiles/intelligence
  • Monitor and distribute analyst reports to the executive team
  • Track and maintain IR department activity and performance metrics such as the number of meetings, frequency of contact with top shareholders, and shareholder targeting
  • Coordinate logistics for quarterly earnings conference calls; manage day-of logistics
  • Coordinate annual shareholder meetings and CIO organizational meetings
  • Draft press releases
  • Other duties and project work as needed to support the IR department and the CIO.

Marketing Coordinator

IRON Solutions
01.2012 - 01.2014
  • Providing support as needed to Director of Media and Marketing
  • Providing support as needed to HR Manager
  • Creating and updating proposals, contracts, project checklists, and similar
  • Under the guidance of the Director of Media and Marketing, organize and manage trade show and event marketing including annual planning, production, logistics, travel arrangements, shipment/tracking of event materials and measurement
  • Scheduling and booking travel arrangements
  • Running all Social Media websites
  • Work with the Director of Media and Marketing to manage and maintain promotional material inventory and budget based on research of needs and usage.

Customer Service Manager

Ashley Furniture Industries
01.2009 - 01.2012
  • Management of all customer escalations
  • Responsible for resolving customer issues
  • Manage all store transactions
  • Manage a Call Center
  • Help and maintain accounts with customers and vendors
  • Establish customer credit accounts
  • Training of new personnel.

Education

Beech High School
Hendersonville, TN

Skills

  • Strong skills in time management, prioritizing tasks and meeting deadlines
  • Organized and detail oriented; knack for understanding procedures and logistics
  • Consistently maintain a positive attitude and enjoy helping people
  • Many years of experience successfully managing and organizing others calendars and day to day lives
  • Cooperatively work with others to produce and deliver required work
  • Remote Support
  • Application support
  • Support Services
  • Call Management
  • Customer Relationship Management
  • Activity Planning
  • Problem-Solving
  • Attention to Detail

References

REFERENCES UPON REQUEST

Timeline

Investor Relations Support Analyst & Executive Assistant to the CIO

Dollar General Corporation
01.2014 - Current

Marketing Coordinator

IRON Solutions
01.2012 - 01.2014

Customer Service Manager

Ashley Furniture Industries
01.2009 - 01.2012

Beech High School

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Erin Kloenne