Erin Kozak
Buda,TX
Summary
Accomplished Retail Manager with a proven track record at Holy Ship LLC, enhancing store operations and customer satisfaction. Expert in inventory control and customer service, I led a team to improve store efficiency and sales performance. Skilled in staff management and leadership development, I excel in creating visually appealing displays and strategic selling, significantly boosting team productivity and store aesthetics.
Overview
6
6
years of professional experience
Work History
Retail Manager
Holy Ship LLC
Austin
09.2018 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Mentored team members to enhance professional development and accountability in workplace.
- Exhibited excellent people skills during interaction with employees and customers.
Education
Diploma - School
South Garland High School
Garland, TX05.1992
Skills
- Customer Service
- Cash Management
- Store operations
- Inventory Control
- Complaint resolution
- Visual Merchandising
- Team Training
- Staff Management
- Strategic selling
- Leadership Development
- Team training and development
- Quality Assurance
- Budget Planning
- Relationship selling
- Operations Management
- Employee Scheduling
- Sales Analysis
- Staff recruitment
Timeline
Retail Manager
Holy Ship LLC
09.2018 - Current
Diploma - School
South Garland High School