Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Kozak

Buda,TX

Summary

Accomplished Retail Manager with a proven track record at Holy Ship LLC, enhancing store operations and customer satisfaction. Expert in inventory control and customer service, I led a team to improve store efficiency and sales performance. Skilled in staff management and leadership development, I excel in creating visually appealing displays and strategic selling, significantly boosting team productivity and store aesthetics.

Overview

6
6
years of professional experience

Work History

Retail Manager

Holy Ship LLC
Austin
09.2018 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Exhibited excellent people skills during interaction with employees and customers.

Education

Diploma - School

South Garland High School
Garland, TX
05.1992

Skills

  • Customer Service
  • Cash Management
  • Store operations
  • Inventory Control
  • Complaint resolution
  • Visual Merchandising
  • Team Training
  • Staff Management
  • Strategic selling
  • Leadership Development
  • Team training and development
  • Quality Assurance
  • Budget Planning
  • Relationship selling
  • Operations Management
  • Employee Scheduling
  • Sales Analysis
  • Staff recruitment

Timeline

Retail Manager

Holy Ship LLC
09.2018 - Current

Diploma - School

South Garland High School
Erin Kozak