ERIN KUETEMEYER
Bismarck,ND
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Operations Technical Specialist
H&r Block
07.2025 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Install of new computer systems, and peripherals. Including, printers, scanners, cash drawers, check readers and credit card readers.
- Imaging and reimaging of new and existing computer systems.
- Dispatch to local offices for setup, troubleshooting and repair of computer equipment and peripherals per company infrastructure specifications.
- Installed, configured and maintained computer systems and network connections.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted customers with technical support inquiries.
- Restored data on computers and office machines.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
- Excellent communication skills, both verbal and written.
- Researched and identified solutions to technical problems.
- Used ticketing systems to manage and process support actions and requests.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Documented changes and actions in computer-based tracking system.
Owner/Operator
Gnome Technologies LLC
Bismarck, ND
01.2018 - Current
- IT Support Specialist, with a focus in cyber security.
- Supporting financial offices around the US in TX, MN, ND, MT, CA, FL, IA, WA, CO, WY and IL.
- Remote support and system management. Backup and disaster recovery systems.
- Endpoint antivirus systems.
- Making sure offices are in compliance with current SEC rules and regulations.
- Asset and device management, peripheral devices, and NAS support.
- Firmware updates
- Infrastructure patching, and scheduled changes on production systems.
- Occasional on-sites.
- Ensuring third party software integrates with main systems.
- Go between clients and vendors for application support or troubleshooting.
- Asset procurement based on client needs.
- Software used: ConnectWise, Bitdefender GravityZone, Manage Engine Desktop, Splashtop, iDrive, Syncrify, iBackup.
- Consulted with customers to assess needs and propose optimal solutions.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and input commands to troubleshoot areas.
- Patched software and installed new versions to eliminate security problems and protect data.
Field Technology Specialist/IT Field Support Technician
H&r Block
Bismarck, ND
01.2023 - 04.2025
- Service Delivery for Tax offices 3-4 days a week.
- SalesForce for ticketing system, KAs(Knowledge Articles) VRI with CXOne for softphone and chat.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Collaborated with other departments to identify and solve software issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed work orders precisely to identify equipment needed, materials required and sequences to correctly completing assignments.
- Other non-proprietary software, SharePoint, Bomgar and workday.
- Interoffice communication utilizing MS TEAMS.
- On call for dispatch to offices for technological support 4-5 days a week.
- Assist tax professionals with issues inside the H&R Block systems.
- Install of new computer systems, and peripherals. Including, printers, scanners, cash drawers, check readers and credit card readers.
- Imaging and reimaging of new and existing computer systems.
- Dispatch to local offices for setup, troubleshooting and repair of computer equipment and peripherals per company infrastructure specifications.
- Watching for and documenting recurring software/hardware issues within the system.
- Software and hardware troubleshooting/diagnosis.
- Creating dispatch tickets and dispatching field service technicians for on-site issues/repairs.
- Completed troubleshooting and diagnostics on company resources.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot hardware, software and networ
- Provided basic end-user troubleshooting and desktop support.
Bartender
Moose Lodge #302
08.2022 - 04.2023
- Utilized the POS system, greeted guests, made drinks to order, and built professional relationships.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Prepared garnishes by evenly slicing and pitting fruits.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
Manager
BRUNO'S PIZZA
09.2020 - 09.2022
- Hiring manager, managing accounts payable, third-party management to make it more effective for store
- Ordering products in accordance with current needs.
- Working with vendors to establish new relationships or fine-tuning current relationships.
- Started as a cook/driver, promoted to manager.
- Customer service, scheduling, training, pos, system and network support.
- Maintenance.
- Working with staff to better skills and cohesiveness within the team.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Leader/Delivery Driver
Pizza Hut
04.2019 - 06.2020
- Delivery driver, shift lead.
- Serve Safe certified, inventory management, cook, cleaning, prep work.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Monitored food inventory and supplies to prevent waste.
- Directed food preparation and cooking activities to meet health and safety standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Verified accuracy of all deliveries against order forms.
- Kept detailed records of deliveries and money received from customers.
IT Support Specialist
Investment Centers of America
09.2014 - 12.2017
- Providing IT support for financial offices around the US.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Researched and identified solutions to technical problems.
- Monitored system performance to identify potential issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Call in support.
- Active Directory
- Inventory management
- Orientation/training
- Cyber security training and implementation
- Remote support
- Thin client builds through Citrix and VMWare
- Decommissioning of obsolete thin clients and virtual environments.
- Software deployment. VMware. Retdail CRM, Netx360, Bomgar, Albridge, and many more web-based programs and applications.
- Worked on multiple platforms, with multiple OS.
- Set up projectors, laptops and microphones for live presentations.
Assistant IT Technician
ND State Industrial Commission/Oil and Gas Division
Bismarck, ND
01.2013 - 09.2014
- Desktop and Laptop Support, diagnose and repair computer hardware issues, on-site troubleshooting and repairs, remote support(Grand Forks, Williston, Minot, Dickinson)
- Remote management of field computers using TeamViewer or LogMeIn.
- Some server management.
- Configure new computers, transfer user data, install of industry specific software.
- Active Directory
- Credential Management
- Reconfigure/recycle computers
- Install, maintain and troubleshoot peripheral devices
- Troubleshoot software issues, Virus and malware removal
- Working knowledge of domain networks and active directory
- Provide IT support to The Department of Mineral Resources for presentations and meetings
- Inventory equipment management
- Update existing systems, OS upgrades, hardware and firmware upgrades
- Maintained office PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Label-makers.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Tested new software and hardware prior to deployment.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
Education
College Course work - Science
Bismarck State College
Bismarck, ND10.2008
High School Diploma - undefined
Mandan High School
Mandan, ND05.2000
Skills
- Customer Service (15 years)
- Cybersecurity (10 years)
- Technical Support (10 years)
- IT Support (10 years)
- Information Security (10 years)
- Computer Networking
- Help Desk (10 years)
- Network Security
- Disaster Recovery (10 years)
- Network Firewalls
- Citrix
- Microsoft Windows (10 years)
- LAN (10 years)
- VMWare (4 years)
- TCP/IP
- Operating Systems (10 years)
- WAN
- Microsoft Exchange (10 years)
- Network Support
- Inventory management (10 years)
- System Administration (10 years)
- Network Monitoring
- Audio/Visual (10 years)
- Cabling (6 years)
- Telecommunication Cabling (6 years)
- Active Directory (5 years)
- Communication skills (10 years)
- CRM software (4 years)
- Software deployment (10 years)
- ConnectWise (5 years)
- Bomgar (5 years)
- Remote support
- System maintenance
- Typing (10 years)
- MS Office (10 years)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"A jack of all trades is a master of none, but oftentimes better than a master of one."
Unknown
Timeline
Operations Technical Specialist
H&r Block
07.2025 - Current
Field Technology Specialist/IT Field Support Technician
H&r Block
01.2023 - 04.2025
Bartender
Moose Lodge #302
08.2022 - 04.2023
Manager
BRUNO'S PIZZA
09.2020 - 09.2022
Shift Leader/Delivery Driver
Pizza Hut
04.2019 - 06.2020
Owner/Operator
Gnome Technologies LLC
01.2018 - Current
IT Support Specialist
Investment Centers of America
09.2014 - 12.2017
Assistant IT Technician
ND State Industrial Commission/Oil and Gas Division
01.2013 - 09.2014
High School Diploma - undefined
Mandan High School
College Course work - Science
Bismarck State College