ERIN KUETHE
Harbor Springs,MI
Summary
Hardworking Food Operations Manager offering 25 years experience in hospitality settings. Customer-focused with excellent communication and interpersonal skills to create positive guest experiences and repeat business. As someone who has done almost every job in a restaurant, I bring a unique perspective to people management. My experience is diverse from private clubs to casual pubs, from fine dining to quick service which gives me a strong background in all aspects of food service
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food & Beverage Operations Manager
Boyne Resorts- The Highlands
Harbor Springs, MI
10.2022 - Current
- Supported all F&B outlets in the resort.
- Developed new menus and concepts.
- Managed labor and budgets.
- Effectively coordinated with various departments for the successful implementation of events.
Club Manager- Country Club of Boyne
Boyne Resorts- The Highlands
Harbor Springs, MI
01.2022 - Current
- Built member relationships.
- Planned and executed member and private events.
- Developed menus
- Reinvented pool service to improve the amenity for members.
- Implemented strategic plans to drive long-term growth while effectively managing day to day operations.
General Manager
Short's Brewing Company
Bellaire, MI
04.2012 - 12.2021
- Manages all staff, hiring, training, scheduling
- Oversees the day to day operation including ordering and inventory
- Performs HR duties including staff development and discipline
- Manages kitchen staff with an emphasis on consistency and food safety
- Manages front of house staff to ensure exceptional guest experience
- Leads a team seven of managers and shift leaders.
Food & Beverage Manager
Bay Harbor Yacht Club
Bay Harbor, MI
09.2010 - 04.2012
- Training, development and management of seasonal employees
- Managed Quarterdeck the pool side bar and dining
- Work with events team to execute weddings and events including bar set up and billing
- Provided guests with world class service
- Ordering and inventory for the bar.
General Assistant
Biras Creek Resort
Virgin Gorda, British Virgin Islands
08.2007 - 05.2008
- Provided guests with a world class resort experience
- Planned all excursions and outings
- Worked with housekeeping, food and beverage and front desk staff to ensure all guest requests were fulfilled.
Education
Bachelor of Arts in Hospitality Business -
Michigan State University
05.2007
Skills
- Supervision and training
- Policy/program development
- Vendor relationships
- Safety protocol
- Leadership and team building
- Recruiting and hiring
- Cost analysis and savings
- Schedule management
- Customer experiences
- Menu development
- Labor Management
Certification
- ServSafe Certified
- TIPS Trainer
- Level I Sommelier
- Sales Force and IG
Timeline
Food & Beverage Operations Manager
Boyne Resorts- The Highlands
10.2022 - Current
Club Manager- Country Club of Boyne
Boyne Resorts- The Highlands
01.2022 - Current
General Manager
Short's Brewing Company
04.2012 - 12.2021
Food & Beverage Manager
Bay Harbor Yacht Club
09.2010 - 04.2012
General Assistant
Biras Creek Resort
08.2007 - 05.2008
Bachelor of Arts in Hospitality Business -
Michigan State University
- ServSafe Certified
- TIPS Trainer
- Level I Sommelier
- Sales Force and IG
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