Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Erin LaFollette

Michigan City,IN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Baker

Sweet Things
06.2023 - Current
  • Produce consistently high-quality baked goods for customers.
  • Comply with health and safety codes to protect customers.
  • Operate and maintain bakery equipment, including ovens and mixers.
  • Enhance customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Driver

Crucial Mile Logistics
10.2022 - 06.2023
  • Loaded delivery van
  • Organized and sorted packages
  • Delivered packages with a smile
  • Assisted other drivers when needed.

Security Officer

Securitas Security Services USA, Inc.
05.2022 - 09.2022
  • Regulated and documented inbound and outbound traffic at a retail distribution center
  • Recorded truck shipment information.

Emergency Dispatcher

LAPORTE COUNTY GOVERNMENT
08.2021 - 12.2021
  • Dispatched police, fire and EMS to 911 calls
  • Monitored officers location and schedule
  • Answered phone calls from the public as well as police officers and other emergency agencies.

Retail Salesperson

Nike
11.2018 - 04.2021
  • Welcomed consumers into our store and assisted them on their shopping journey
  • Delegated responsibilities to my apparel team and organized re-merchandising projects.

Press Operator

Concord Custom Cleaners
10.2011 - 08.2018
  • Sorted, organized and pressed garments to the consumers' specifications
  • Bagged and filed the completed orders in alphabetical and numerical order.

Education

High School Diploma - English

Valparaiso High School
Valparaiso, IN

English/Creative Writing

Indiana University
Bloomington

Skills

  • Merchandising
  • Retail Sales
  • Typing
  • Customer Service
  • Phone Etiquette
  • Multi-line Phone

Certification

  • Basic Life Support (BLS) - American Heart Association, 09/01/21, 09/01/23, IN01638
  • Excel Essential Training (Office 365/Microsoft 365) - LinkedIn
  • Excel: Advanced Formulas and Functions - LinkedIn

Timeline

Baker

Sweet Things
06.2023 - Current

Driver

Crucial Mile Logistics
10.2022 - 06.2023

Security Officer

Securitas Security Services USA, Inc.
05.2022 - 09.2022

Emergency Dispatcher

LAPORTE COUNTY GOVERNMENT
08.2021 - 12.2021

Retail Salesperson

Nike
11.2018 - 04.2021

Press Operator

Concord Custom Cleaners
10.2011 - 08.2018

High School Diploma - English

Valparaiso High School

English/Creative Writing

Indiana University

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Erin LaFollette