Erin Lannon
Santa Rosa Beach
Summary
Vast public relations background with exceptional etiquette and skills dealing with all types of people, problems, and situations while optimizing productivity, efficiency and service quality. Self-motivated with the ability to work both independently and collaboratively, highly dependable, ethical, and reliable with advanced detail and organizational skills. Proficient in data input and accuracy, a quick learner, patient and communicative, and ability to adjust to transitions during the day.
Overview
21
21
years of professional experience
Work History
Office Manager/Co-Owner
National Property Inspections Emerald Coast
08.2009 - 01.2024
- Managed daily office operations to ensure smooth workflow and efficient service delivery.
- Coordinated scheduling and logistics for property inspections, optimizing time management.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Proudly assisted in enabling the company to win the Pinnacle Award every year since 2014, which is an award given to franchisees who have annual gross sales of $150,000+.
Receptionist
Jackson Kearney Group
10.2008 - 05.2009
- Managed front desk operations, ensuring seamless visitor check-in and communication flow.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Coordinated appointment scheduling, optimizing calendar efficiency for executive team.
- Developed and implemented filing systems, enhancing document retrieval speed and accuracy.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Assistant Manager
Martin Wine Cellar
10.2002 - 09.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Led visual merchandising initiatives to enhance store presentation and drive customer engagement.
- Fostered a positive work environment through effective communication and conflict resolution among staff members.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Bachelor of Arts - Environmental Sustainability And Preservatioin
University of New Orleans
New Orleans, LA08-2026
Skills
- Customer service
- Office management
- Organizational skills
- Data entry
- Clear oral/written communication
- Billing and bookkeeping
- Scheduling and calendar management
- Report writing
Timeline
Office Manager/Co-Owner
National Property Inspections Emerald Coast
08.2009 - 01.2024
Receptionist
Jackson Kearney Group
10.2008 - 05.2009
Assistant Manager
Martin Wine Cellar
10.2002 - 09.2007
Bachelor of Arts - Environmental Sustainability And Preservatioin
University of New Orleans