Erin L Corter
Scotrun,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
CGO Clerk
ShopRite of Mt Pocono
Mount Pocono, PA
09.2024 - 05.2026
- Coordinated weekly inventory checks to ensure product availability and minimize stock discrepancies.
- Developed and maintained relationships with vendors to optimize supply chain efficiency.
- Managed inventory levels to ensure optimal stock availability and reduce excess inventory.
- Conducted regular audits of inventory to maintain compliance with company standards and regulations.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
General Merchandiser
Sam's Club
Easton PA
06.2021 - 08.2024
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained team members on merchandising standards and customer service protocols.
- Analyzed sales data to optimize product placement and drive sales growth.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Managed store layouts by placing in-demand products in areas visible to customers to maximize sales.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
Training Administrator
Legrand AV
Eden Prairie, MN
06.2000 - 05.2020
- Support customer training as well as learning and development initiatives for the sales function at Legrand. Support the learning and development team to solve customer challenges with confidence and to help the team drive sales by increasing brand awareness with customers.
- Identify internal and external training programs to address competency gaps by working closely with the Customer Care department and Human Resources.
- Administrative responsibility for customer-facing LMS (Learning Management System) and for sales training aspects of the employee-facing LMS. Maintain updated curriculum database and training records.
- Coordinating of live events (tradeshows, boot camps and off-site and onsite meetings) Handle logistics for training actives including venues, equipment and travel arrangements.
- KPI and Metric reporting for management team to track, report and provide feedback on training outcomes.
Education
Associate of Applied Science - Sociology
Northampton Community College
Bethlehem06-2028
Skills
- Solid experience in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates
- Strong computer skills in a Windows-based environment and proven ability to learn unique software
- Confident and empathic communicator who receives excellent customer feedback
- Customer satisfaction
LEADERSHIP
Received “Exceptional Leadership” award for work done with outside vendors to arrange volunteer opportunities for 700+ employees to support corporate sustainability initiatives. As Volunteer Coordinator for Middle Atlantic Products (a division of Legrand) for two years I successful organized - 5 Red Cross blood drives, 10 Habitat for Humanity builds, fundraiser for St. Baldrick's Foundation, the Movember foundation and donation drives for local food banks., Received “Exceptional Change Agent” award for reducing mail center costs in excess of $20k annually. Worked with outside venders to find more cost-effective ways to process our mail while enhancing our customers’ experience., Received “Exceptional Service” Award for work done with the Tradeshow department.
Timeline
CGO Clerk
ShopRite of Mt Pocono
09.2024 - 05.2026
General Merchandiser
Sam's Club
06.2021 - 08.2024
Training Administrator
Legrand AV
06.2000 - 05.2020
Associate of Applied Science - Sociology
Northampton Community College