Erin Loughnan
East Garafraxa,Canada
Summary
I have over 30 years of customer service experience, and excel in fast-paced environments by effectively utilizing slow periods. I am also highly organized and detail-oriented, ensuring clean and safe work areas.
Overview
40
40
years of professional experience
Work History
Customer Service Cashier and Collections
NT Power
Newmarket, ON
07.2023 - Current
- Processed customer transactions efficiently at NT Power's retail location.
- Handled cash and electronic payments securely during customer purchases.
- Provided accurate product information to customers regarding services offered.
- Collaborated with team members to enhance customer service experience.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Collected credit card and cash payments to complete transactions for customer orders.
Customer Service Representative
InnPower
08.2021 - 03.2023
- I have gained much knowledge of electric utility service supply policies, rate structures, payment options, collection and privacy policies. I have also proven myself to be a team player through my many years of customer service and call centre experience.
- Responsible for billing customers for electricity, water, wastewater, thermal and gas.
- Processing all forms of payments.
- Processing Electronic Business Transactions with Retailers.
- Completing bank deposits.
- Negotiate prescribed payment arrangements on delinquent accounts.
- Educating customers on available programs and financial assistance.
- Respond to customer inquiries and relay information to Operations regarding outage response and trouble calls.
Manager
Tim Hortons
05.1986 - 08.2021
- I have worked over 30 years with this company doing many different rolls and learned different training aspects.
- Planned and executed strategies to increase business and drive profit growth.
- Supervised teams and provided clear objectives and consistent, performance-oriented policies.
- Organized training for new team members and routine retraining for established employees.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Contributed to effective decision-making with detailed reports on daily operations.
- Balanced end of day sales and did Daily deposits.
Education
Grade 12 -
Acton District High School
Skills
- Customer service
- Management strategies
- Northstar CIS
- File Nexus
- Microsoft Office
- Basics of Electricity
- Electrical Safety Awareness Training
References
- Melissa McDonald, Subject Matter Expert, Northstar Utilities Solutions, 519-942-6398
- Natalie Little, Billing Manager, Util-Assist Inc. 905-806-1515
Timeline
Customer Service Cashier and Collections
NT Power
07.2023 - Current
Customer Service Representative
InnPower
08.2021 - 03.2023
Manager
Tim Hortons
05.1986 - 08.2021
Grade 12 -
Acton District High School