Erin Lower
Millersville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Student Technical Assistance Center Lead
Millersville University
03.2023 - 05.2024
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Sales Associate
Fine Wine And Good Spirits
08.2020 - 01.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Waitress
Amy's Frosty Freeze
04.2016 - 08.2020
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Utilized strong multitasking skills to manage multiple customers simultaneously while maintaining a high level of attention to detail.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
Bachelor of Arts - Interactive And Graphic Design
Millersville University of Pennsylvania
Millersville, PA05.2024
Skills
- Customer Relations
- Team Supervision
- Cash Handling
- Staff education and training
- Self-Directed
- MS Office
- Flexible and Adaptable
- Time Management
Additional Information
Leadership Development
Hugh O'Brian Youth Leadership Conference- Summer 2017
Building Leaders for the Susquehanna Valley- 2017-2018
Timeline
Student Technical Assistance Center Lead
Millersville University
03.2023 - 05.2024
Sales Associate
Fine Wine And Good Spirits
08.2020 - 01.2023
Waitress
Amy's Frosty Freeze
04.2016 - 08.2020
Bachelor of Arts - Interactive And Graphic Design
Millersville University of Pennsylvania