Erin Lucas
Macon,GA
Summary
Energetic aggressive and systematic System Security Analyst ready to undertake challenging Security triage duties in demanding environments. Well versed in securing systems for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector. Eager to apply personal technological expertise to support tasks and keen technical judgment to fast-paced personnel delegation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Security Administrator
HF Foods Group
01.2023 - 05.2025
- Managed risk assessments to evaluate the organization''s exposure to information security threats.
- Reduced security incidents through proactive monitoring, threat analysis, and incident response planning.
- Educated users on email safety and general cybersecurity best practices. Utilized Thrive security software to monitor for suspicious login activity.
- Investigated alerts by verifying unusual login locations directly with users and reported findings back to Thrive for further action and documentation.
System Security Analyst/ Tier 2 Tech Support
Blue Bird Body Company
01.2019 - 11.2022
- Solely Managed 200+ Users' expectations of support and technology functionality in order to provide positive user experience.
- Provides Security Access Approvals for users
- Veeam Backup Enterprise Admin
- Updated virus protection systems based on computer virus reports.
- Manage Code 42 information system accounts, facilitating transfer of
data to users. - Diagnose problems in response to a users reported incident with software, hardware, and telecommunications systems (i.e. VOIP).
- Helped Go Live with Multi-Factor Authentication Duo Security.
- Establish network access protocols to enable users to gain local or remote access.
- Maintain database of records, licenses media, and installation of organization equipment to track equipment life cycle.
- Maintain and update system files necessary to control all aspects of system operations and access.
- Patched software and installed new versions to eliminate security problems and protect data.
Technical Assistant
Middle Georgia State University
01.2017 - 05.2018
- Served as a central point of contact for students and staff members to request assistance when problems are encountered with Microsoft Teams, D2L, VOIP, and other district supported software programs.
- As well a basic hardware troubleshooting including Windows computers and Google Chromebooks.
- Install and configure computer applications in a mostly Windows environment.
- Monitored and analyzed IT systems activities, queues and job statuses to ensure operational functionality and produce work deliverables in support of departmental initiatives.
- Identified problems affecting operating systems efficiency and developed solutions.
- Re-initialized computer hardware and software to enable operational support.
- Communicated paths and links from eternal locations to users.
- Interpreted IT system logs and job outputs for diagnostic purposes.
- Communicated with end users using the ticketing system to ensure timely resolution of their problem.
- Located and improved irregularities and performance issues.
- Identified opportunities and facilitates basic improvements to processes and systems.
- Troubleshoot challenges and obstacles for school and staff users across each campus.
Admin Tech Support Analyst
Alternative Family Care Agency
06.2014 - 06.2016
- Provided technical assistance to customers, troubleshoot complex problems, provide support in a manner that minimizes interruptions in customers’ ability to carry out critical business activities.
- Prepared standard login scripts and establishing network access protocols to enable customers to gain local or remote access.
- Utilized trouble-ticketing software for opening, updating, closing tickets in a timely manner.
- Prepared equipment for reuse or surplus of property actions.
- Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
- Performed software and hardware upgrades and installations involving multiple computers, printers, fax machines, monitors, mouse etc.
Education
Bachelor of Science - Information Technology, Cyber Security
Middle Georgia State University
Macon, GA05.2018
Skills
- Windows 10
- Active Directory
- Experience with Servers
- Microsoft Exchange/ Microsoft Office 2016 & Office 365
- Technical Support
- Support Ticket System Management
- TCP/IP Knowledge
- Dell hardware, Printers, Scanners, Computer Peripherals, Mobile devices (iOS, Android)
- Intrusion detection
- Risk mitigation
- Identity and Access management
- Incident response
- Security awareness training
Certification
Certified Secure Computer User (V2) 2018
Ec-Council
IT Security
Authorized by Coursera, 2018
Technical support fundamentals
Authorized by Coursera, 2018
System Administrative and IT Infrastructure
Authorized by Coursera, 2018
Computer Networking
Authorized by Coursera, 2018
IBM Cybersecurity Analyst Professional
Authorized by Coursera expected date of completion Oct 2022
Timeline
IT Security Administrator
HF Foods Group
01.2023 - 05.2025
System Security Analyst/ Tier 2 Tech Support
Blue Bird Body Company
01.2019 - 11.2022
Technical Assistant
Middle Georgia State University
01.2017 - 05.2018
Admin Tech Support Analyst
Alternative Family Care Agency
06.2014 - 06.2016
Bachelor of Science - Information Technology, Cyber Security
Middle Georgia State University
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