Erin Lyndon
Aurora,CO
Summary
Dedicated telecommunications professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Senior Manager
Comcast
11.2017 - 10.2022
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Coordinated project planning and execution with team members and team leads across enterprise.
- Defined and analyzed metrics to measure product performance.
- Championed customer experience through expert analyzation and communication.
- Set goals, formalized policies and enforced operational standards to maximize team performance by 10% year over year.
- Distinguished product issues and gathered information on customer experiences.
- Accomplished multiple tasks within established timeframes.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Maximized performance by monitoring daily activities of 6 regions and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Improved operational planning and business frameworks to enhance resource utilization and reduce necessary headcount by 80%.
- Held weekly meetings to create business plans and workshops to drive successful business
- Provided strong leadership to enhance team productivity and morale
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
Comm Ops Fulfillment Manager
Comcast
02.2015 - 11.2017
- Tracked delivery goals and developed improvement plans to correct deficiencies.
- Used advanced planning tools to balance service and resource utilization levels.
- Trained employees to handle high-volume work loads. Increased staff by 50% for department transition.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cultivated interpersonal skills by building positive relationships with others
- Acted as a team leader in group projects, delegating tasks and providing feedback
Comm Ops Fulfillment Supervisor
Comcast
11.2011 - 02.2015
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas for 15 frontline agents.
- Set overall vision and provided team leadership.
- Identified individual employee's unique work styles and adapted management methods.
- Resolved problems, improved operations and provided exceptional service
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UTAssociate of Science - Computer And Information Sciences
Parks College
Aurora, COSkills
- Cross-Functional Team Leadership
- Cross-Functional Collaboration
- Product Development
- Critical Thinking
- Customer Experience
- Strategic Planning
- Data Analytics
- Change Management Process
- Agile Best Practices
- Innovation and Creativity
- Complex Problem Resolution
- Process Improvement Initiatives
- Cross-Functional Communication
- Data-Driven Decision-Making
- Influencing and Negotiating
- Business Management and Development
- Managing Career Progression
- Operations Planning
- Performance Tracking and Evaluations
- Configuration and Management
- Business Performance Management
- Managing Deadlines
- Managing Vendors
- Business Analysis
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Negotiation and Conflict Resolution
- Documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Senior Manager
Comcast
11.2017 - 10.2022
Comm Ops Fulfillment Manager
Comcast
02.2015 - 11.2017
Comm Ops Fulfillment Supervisor
Comcast
11.2011 - 02.2015
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Science - Computer And Information Sciences
Parks College
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