Erin L Zauner
Dental Claims Support
Chesapeake,VA
33
years of professional experience
1
Certification
Results-oriented dental management professional with expertise in optimizing operations/dental insurance and enhancing patient care. Focused on team collaboration and adapting to evolving needs. Experienced in strategic planning, staff development, and process improvement, delivering effective solutions through strong communication and leadership.
Highly skilled and enthusiastic professional with more than 30 years of experience managing operations in patient-centric dental offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume dental practices by providing exceptional customer service.
Work History
Practice Manager
2 Years 1 Month- Directe daily dental office operations, ensuring smooth patient flow and coordinated front-desk activity.
- Coordinate patient scheduling, treatment plan follow-up, and appointment confirmations to reduce gaps in care.
- Manage staff schedules, onboarding, and performance support across clinical and administrative teams.
- Oversee insurance verification, billing processes, and claim resolution for accurate reimbursement.
- Implemente office procedures that improved record accuracy and compliance with dental regulations.
- Resolve patient concerns professionally, preserving satisfaction and supporting service quality.
- Collaborated with doctors and staff to streamline workflows and strengthen overall practice efficiency.
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitate communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluate practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversee accounting, budgeting, and financial reporting.
- Coordinate with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Enhance team morale and reduced turnover rates by introducing employee recognition programs.
- Manage all aspects of billing and coding, reducing errors and improving reimbursement rates.
Remote Dental Biller
4 Years 11 Months- Remarkable experience in all aspects of clean Dental Claim filing electronically/manually. Vast knowledge in all dental insurance payer regulations. Posting insurance payments in accordance with current guidelines of DCS.
- Good communication and organizational skills, Team player sound confidence and ability to learn. Demonstrated proactive approach in completing tasks without supervision., works independently.
- Work insurance AR reports to ensure claims are being paid. Write detailed notes on claim status regarding payment/reprocessing where claim is in progress. Vast knowledge of Coordination of benefits.
- Maintained excellent telephone etiquette with insurance companies and remote dental office teams.
- Managed insurance AR reports to ensure timely claims payment; documented claim status with detailed notes on payment and reprocessing while leveraging expertise in coordination of benefits.
- Analyzed x-rays and intra-oral images to create detailed narratives for claim submissions and appeals.
Insurance Coordinator
5 Years 3 Months- Certified Orthodontic Assistant/Insurance Coordinator
- Verified patient orthodontic benefits and coverage details before treatment start
- Processed insurance claims, pre-authorizations, and supporting documentation with accuracy
- Coordinated with carriers to resolve denials, delays, and claim discrepancies
Financial & Insurance Team Lead
2 Years- Verified orthodontic insurance benefits and coverage details for patient treatment plans.
- Submitted claims and preauthorizations using practice management systems.
- Followed up on outstanding claims and resolved insurance discrepancies promptly.
- Calculated patient estimates and explained financial responsibilities clearly.
- Coordinated with insurance carriers to secure approvals for orthodontic services.
- Posted insurance payments and adjusted accounts for accurate billing records.
- Maintained detailed documentation for claims, eligibility, and reimbursement tracking.
Business Team Manager
5 Years 6 Months- Directed daily dental office operations, ensuring smooth patient flow and coordinated front-desk activity.
- Oversaw insurance verification, billing processes, and claim resolution for accurate reimbursement.
- Managed staff schedules, onboarding, and performance support across clinical and administrative teams.
- Coordinated patient scheduling, treatment plan follow-up, and appointment confirmations to reduce gaps in care.
Certified Orthodontic Assistant/Insurance Coordinator
6 Years 1 Month- Managed over 15 employees in Orthodontic Office Administration during transition period following loss of Orthodontist, ensuring smooth financial and administrative scheduling for 15 different Orthodontists, prioritizing patient care until practice purchase was completed. Demonstrated comprehensive knowledge of orthodontic treatments and procedures, contributing to effective patient care and support.
- Suffolk, Virginia
- Assisted orthodontist during bracket placement, wire adjustments, and appliance removal with precise chairside support.
- Prepared treatment rooms, sterilized instruments, and maintained infection-control compliance across daily patient flow.
- Captured digital radiographs, intraoral images, and impressions for accurate treatment planning and progress monitoring.
Clinical Supervisor
14 Years- Hampton, Virginia
- Supervised clinical workflows to support efficient orthodontic patient care and chairside assistance.
- Coordinated sterilization, infection control, and operatory readiness across treatment rooms.
- Trained clinical staff on orthodontic procedures, instruments, and patient preparation standards.
Education
Associate of Science
- Graduated
- Certified Orthodontic Assistant completed course 2008/CPR certified thru American red cross/OSHA certified, X-ray certified.
- GPA: 3.8 GPA
Skills
Operational management
Appointment coordination
Financial analysis
Customer service
Team leadership
Practice management
Attention to detail
Conflict resolution
Customer focus
Coaching and mentoring
Dental terminology
Claim denial resolution
HIPAA compliance
Claim submission
Insurance verification
Dental billing expertise
Certification
Certified Orthodontic Assistant completed course 2008/CPR certified thru American red cross/OSHA certified, X-ray certified.
Timeline
Practice Manager
Weis Dental Ortho
09.2024 - CurrentRead More
Remote Dental Biller
Dental Claims Support
11.2021 - CurrentRead More
Financial & Insurance Team Lead
Hatcher & Frey Orthodontics
10.2019 - 10.2021Read More
Insurance Coordinator
Klar Voorhees Orthodontics
07.2018 - 10.2023Read More
Business Team Manager
Weis Pediatric Dentistry
01.2013 - 07.2018Read More
Certified Orthodontic Assistant/Insurance Coordinator
Taylor Orthodontics
09.2007 - 10.2013Read More
Clinical Supervisor
Dailey Orthodontics
01.1994 - 01.2008Read More
Zweibrucken American High School
Associate of Science
Read More