Tracy Schuller
Hendersonville,NC
Summary
Healthcare operations leader with practice management experience across multispecialty clinics, including staff scheduling, front desk coordination, and HIPAA compliance. Strengths include workflow improvement, patient service support, conflict resolution, and staff training. Experience supporting billing processes and operational consistency in fast-paced settings.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Practice manager
Advent Health multispecality
Hendersonville, North Carolina
2026.07 - Current
- Managed daily operations for AdventHealth multispecialty practice workflows and staff coverage.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Coordinated provider schedules, patient flow, and clinic calendars across specialty departments.
- Monitored staffing needs, time off requests, and employee assignments.
- Coordinated staff recruitment, training, and scheduling activities.
- Trained front desk staff on scheduling systems, registration steps, and office procedures.
- Motivated staff by offering direction and providing constructive feedback.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Supported practice staff to enhance workflow efficiency and streamline process flow.
- Reviewed compliance with AdventHealth policies, documentation standards, and patient privacy rules.
- Complied with OSHA and HIPAA regulations.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Explained policies, procedures and services to patients.
- Resolved patient concerns and service issues with clear communication and professionalism.
- Ensured compliance with relevant state laws governing healthcare practices.
- Tracked key performance indicators to monitor revenue growth and operational efficiency.
- Assessed medical office operations, identified improvement areas, and developed corrective action plans.
- Conducted regular inspections of the office and waiting areas for cleanliness and organization. and waiting areas regularly to provide clean and organized surroundings.
- Managed vendor relationships for supplies and services related to the practice.
- Ensured adequate supply availability to support daily operations. and kept tabs on inventory levels.
- Collaborated with clinicians and leadership on practice improvement and workflow changes.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Collaborated with other healthcare providers across multiple disciplines in order to ensure quality care for patients.
- Hired and trained new medical and facility staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Supported billing, coding, and insurance processes within multispecialty care operations.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Clinical Supervisor
AdventHealth
Hendersonville, North Carolina
2023.11 - Current
- Supervised daily office operations and coordinated front desk workflow.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Trained administrative staff on company procedures and service standards.
- Managed schedules, calendars, and meeting room assignments.
- Handled employee questions and resolved routine workplace issues.
- Maintained office supplies, vendor contacts, and purchase requests.
- Prepared reports, correspondence, and internal office documentation.
- Supported compliance with company policies and office procedures.
- Managed payroll processing functions for all employees in the department.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
- Maintained inventory of office supplies by ordering materials.
- Assisted with hiring processes including interviewing potential candidates.
- Provided technical support to staff members using computers or other electronic devices.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Coordinated employee training programs related to productivity improvement initiatives.
- Ensured compliance with safety regulations within the workplace environment.
- Conducted regular performance evaluations for staff members.
- Planned staff and training meetings monthly.
- Directed and oversaw office personnel activities.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints by listening to concerns and providing effective solutions. or answered customers' questions.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Hired, interviewed and selected employees to fill vacant roles.
- Interpreted and explained work procedures and policies to brief staff.
Office Supervisor
UNC Health Care/Pardee orthopedics
Hendersonville, North Carolina
2018.04 - 2023.11
- Supervised daily office operations and coordinated front desk workflow.
- Supervised, trained and mentored staff members in the use of office equipment and procedures.
- Trained administrative staff on company procedures and service standards.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Managed schedules, calendars, and meeting room assignments.
- Managed, scheduled and coordinated office functions and activities for employees.
- Optimized resource allocation and time management by coordinating staff schedules. and managed timely and effective allocation of resources and calendars.
- Directed and oversaw office personnel activities.
- Delegated work to staff, setting priorities and goals.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Handled employee questions and resolved routine workplace issues.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints regarding products or services offered by the company.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Provided technical support to staff members using computers or other electronic devices.
- Ensured accuracy of payroll, attendance, and timekeeping records through detailed reviews.
- Managed payroll processing functions for all employees in the department.
- Administered payroll and maintained proper documentation of employee personnel.
- Maintained inventory of office supplies by ordering materials promptly.
- Maintained office supplies, vendor contacts, and purchase requests.
- Monitored and evaluated office operations to ensure accuracy and efficiency.
- Conducted regular performance evaluations for staff members.
- Monitored staff progress and skills by conducting regular performance evaluations.
- Coordinated employee training programs related to productivity improvement initiatives.
- Attended weekly staff meetings to discuss current issues affecting the department.
- Prepared reports, correspondence, and internal office documentation.
- Generated reports detailing progress made on specific assignments or tasks.
- Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
- Reviewed incoming correspondence to determine appropriate action to be taken on each item.
- Implemented and maintained office systems, policies and procedures for record keeping, filing and other administrative activities.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Exercised judgment and initiative in making decisions regarding office operations. in handling confidential matters and requests.
- Interpreted and communicated work procedures and company policies to staff.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Maintained office supplies, vendor contacts, and purchase requests.
- Worked in clinic with providers during staff shortages.
- Guided employees in handling difficult or complex problems.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Worked in clinic with providers during staff shortages.
Education
High School Diploma -
Plymouth Hight School
Plymouth , NC1984-06
Associate of Science - Business Management
Pitt Community College
Winterville, NCSkills
- Practice management
- Operational management
- Clinic workflow
- EHR scheduling
- EHR charting
- Patient intake
- Appointment scheduling
- Appointment management
- Insurance verification
- Medical billing
- Payment processing
- Patient documentation
- Medical records management
- Clinical recordkeeping
- Patient care
- Vital sign assessment
- Patient instruction
- Electronic records management
- Front desk operations
- Staff scheduling
- Team leadership
- Conflict resolution
- Performance evaluation
- Resource allocation
- Inventory management
- Inventory and supply management
- Workflow optimization
- Operational efficiency
- Multitasking
- Communication skills
- Attention to detail
- Safety regulations
- HIPAA compliance
- HIPAA protocols
- Team collaboration
- Problem-solving
- Telephone etiquette
- Clinical applications
- Clinic workflow
- Appointment management
- HIPAA compliance
- Patient prioritization
- Lab supply management
- Imaging process management
- Surgery scheduling
Certification
- CCMA
- BLS
Accomplishments
- Yellow belt certification Lean six healthcare quality improvement 2018
- Purple bet certification Lean six healthcare quality improvement 2019
Timeline
Practice manager
Advent Health multispecality
2026.07 - Current
Clinical Supervisor
AdventHealth
2023.11 - Current
Office Supervisor
UNC Health Care/Pardee orthopedics
2018.04 - 2023.11
High School Diploma -
Plymouth Hight School
Associate of Science - Business Management
Pitt Community College