Erin MacCallister
San Antonio,TX
Summary
Detail-oriented administrative professional with extensive hands-on experience supporting key business functions, including accounting, database management, and human resources. Recognized as a collaborative team player, adept at fostering effective communication and building strong relationships across departments. Proven decision-making and time management skills contribute to streamlined operations and enhanced productivity. Committed to driving organizational success through efficient support and proactive problem-solving.
Overview
14
14
years of professional experience
Work History
Administrative Manager
WRICO Corporation
San Antonio, TX
02.2023 - 02.2026
- Answered multi-line phones and managed high-volume customer email correspondence.
- Processed delivery tickets and prepared accurate customer invoices.
- Managed accounts receivable, including collection efforts on all past-due accounts.
- Processed and reconciled credit card payments.
- Oversaw corporate accounts, ensuring orders were placed and delivered in a timely and accurate manner.
- Managed operations for MIC chemical blending division, including setting up and maintaining QuickBooks accounts.
- Maintained organized financial records and ensured accuracy in accounting processes.
Escrow Officer
Lennar Title
San Antonio, TX
01.2021 - 02.2023
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Followed-up on status of releases, policies and return of recorded documents.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Compiled closing packages for drafting and presentation accuracy.
- Monitored pipelines to track and log status of loans.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Reviewed documents for accuracy and verified funds.
- Prepared closing documents with care to eliminate errors or delays in processes.
- Closed escrow accounts by balancing and disbursing funds.
Office Manager/Bookkeeper
M.S. Gonzalez Trucking Inc.
Brentwood , CA
04.2016 - 08.2019
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Completed bi-weekly payroll for 12+ employees.
- Maintained computer and physical filing systems.
- Fulfilled all Truck DMV registration requirements.
- Completed quarterly and yearly company taxes.
Head Cake Decorator/Small Business Owner
Erin's Custom Cakes
Oakley, CA
02.2012 - 04.2016
- Worked with clients to design custom cake decorations.
- Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Completed quarterly and yearly business taxes through Quickbooks.
Education
High School Diploma -
Deer Valley High School
Antioch, CAQuickbooks Certified ProAdivisor
OnlineTexas Notary Public
Licensed Escrow Officer
Skills
- Quickbooks
- Payroll and budgeting
- Administrative support
- Excellent multi-tasking ability
- Team Leadership
- Closing Document Preparation
- Loan Document Packages
- Funds Disbursement
Timeline
Administrative Manager
WRICO Corporation
02.2023 - 02.2026
Escrow Officer
Lennar Title
01.2021 - 02.2023
Office Manager/Bookkeeper
M.S. Gonzalez Trucking Inc.
04.2016 - 08.2019
Head Cake Decorator/Small Business Owner
Erin's Custom Cakes
02.2012 - 04.2016
Quickbooks Certified ProAdivisor
Texas Notary Public
Licensed Escrow Officer
High School Diploma -
Deer Valley High School