Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erin Macklin

Sacramento ,CA

Summary

Membership/Marketing Supervisor with a comprehensive background in sales and customer service. Continuously works with a team to meet company benchmarks and goals that increase revenue by utilizing trainings and workshops to developing employees. Builds rapport with members by remaining adaptive and understanding and having the follow through to see to their needs.


Experienced with community engagement by facilitating outside sales and marketing and conducting market research to generate leads and new areas of growth. Observes marketers on their interactions and marketing successes and offer feedback when needed.




Overview

17
17
years of professional experience

Work History

Membership/Sales and Marketing Supervisor

Costco Wholsesale
02.2023 - Current
  • Cultivates a positive team culture that encourages collaboration, open communication, and shared successes between marketers and the membership team
  • Manages accounts to maintain integrity of information and retain long term relationships
  • Mentors junior team members in effective communication and rapport building, fostering professional growth and development within the employee
  • Maximizes cross-selling opportunities by collaborating closely with other departmental teams within the company
  • Achieves sales goals and service targets by building rapport with and securing new member and business relationships
  • Implemented systems and procedures to increase sales
  • Interviews, hires, and trains new employees and implements mentoring programs to facilitate smooth transitions and development of new hires
  • Manages a diverse portfolio of members, ensuring customized solutions that meet their unique needs and preferences

Marketing Representative

Costco Wholesale
03.2021 - 02.2023
  • Maintained reports to track performance of marketing campaigns and areas of success/improvement
  • Collaborated with teams within warehouse to create cohesive marketing strategies that aligned with company goals and objectives
  • Responded to member inquiries promptly and professionally to increase member satisfaction and retention
  • Conducted outside marketing at community events and local businesses, offering services and fostering positive relationships within the community and potential business members
  • Successful relationships with members by continuously and systematically seeing to their needs and maintaining accounts

Point of Sale Coordinator

Cost Plus, Inc
10.2007 - 09.2020
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally..
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Improved resource allocation by maintaining detailed inventory management system and ensuring projects had necessary materials without overstocking

Education

No Degree - Nursing

Unitek College
1111 How Ave, Sacramento, Ca

Skills

  • Team leadership and development, performance tracking and evaluations
  • Sales presentations, teem meetings, and goal setting
  • Rapport building with current and prospective members and business accounts
  • CRM Management
  • Advertising & Fundraising Campaigns
  • Leads Prospecting, Outreach and Followup

Timeline

Membership/Sales and Marketing Supervisor

Costco Wholsesale
02.2023 - Current

Marketing Representative

Costco Wholesale
03.2021 - 02.2023

Point of Sale Coordinator

Cost Plus, Inc
10.2007 - 09.2020

No Degree - Nursing

Unitek College

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Erin Macklin