Erin Malcomb

Promoted to management within five months, following prior experience as Store Manager (2018).

• Trained and supervised administrative staff, fostering a collaborative team environment.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

After a planned career break to raise my children, I rejoined the organization in 2024, demonstrating long-term loyalty and the company’s continued trust in my skills and value.

• Monitored sales performance, set targets, and implemented strategies to increase revenue
• Developed and maintained successful relationships with vendors and suppliers.
• Ensured compliance with HIPAA, OSHA, and state optical regulations
• Controlled and maintained inventory.
• Handled insurance verification
• Managed daily cash handling procedures and bank deposits with accuracy and compliance
• Providing exceptional customer service and ensuring customer satisfaction by promptly addressing and resolving any concerns or issues.

• Assisted customers in selecting eyeglass frames and lenses based on prescriptions, facial features, lifestyle needs, and budget
• Interpreted and verified optical prescriptions from optometrists and ophthalmologists
• Conducted pre-testing such as visual acuity, lensometry, and frame adjustments
• Maintained accurate patient records and insurance documentation