Erin Martin
Massillon,United States
Summary
Customer Service Specialist with over 20 years of experience in problem resolution and account management. Excelled in de-escalating challenging situations, maintaining accurate records, and ensuring policy compliance. Strong communication, active listening, and multitasking skills enhance client experiences and support organizational goals.
Overview
6
6
years of professional experience
Work History
Warranty Administrator
Diehl Automotive
09.2024 - Current
- Administered manufacturer warranty claims, ensuring adherence to accuracy and policy compliance.
- Scrutinized repair orders to validate documentation and confirm coverage eligibility.
- Liaised with service advisors and technicians to verify parts and labor specifications.
- Monitored claim approvals, rejections, and payments, resolving discrepancies efficiently.
- Maintained organized claim records for comprehensive audits and manufacturer inquiries.
Customer Service Representative
New York Life Insurance Co
08.2020 - 04.2024
- Assisted customers with billing, payment, and account management inquiries to enhance satisfaction.
- Delivered exceptional customer service to policyholders and prospective clients.
- Resolved inquiries through phone, email, and live chat support channels.
- Resolved customer issues promptly, ensuring compliance with privacy regulations to maintain trust.
- Resolved customer issues promptly while upholding strict adherence to privacy regulations.
- Processed customer payments and maintained meticulous records of account activities.
- Educated clients on insurance products and services, facilitating informed decision-making.
Education
Associate of Science - Paralegal Studies
Kaplan University
DavenportSkills
- Claims Processing
- Warranty Compliance
- Warranty processing
- Problem Solving
- Process Improvement
- Customer Service
- Relationship Management
- Conflict Resolution
- Professional Communication
- Multitasking
- Time Management
- Team Collaboration
Timeline
Warranty Administrator
Diehl Automotive
09.2024 - Current
Customer Service Representative
New York Life Insurance Co
08.2020 - 04.2024
Associate of Science - Paralegal Studies
Kaplan University