Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
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Erin Massey

Jacksonville,FL

Summary

Customer service professional with proven expertise at Pizza Hut, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and complaint handling, I consistently deliver exceptional service, contributing to sales growth and fostering strong customer relationships. Committed to excellence, I thrive in high-pressure environments while maintaining professionalism.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Pizza Hut
Jacksonville, FL
07.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Cashier

Winn-Dixie Stores Inc.
Jacksonville, FL
03.2023 - 07.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Sandalwood Highschool
Jacksonville, FL
2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement

Affiliations

I was in colorguard for 3 years, captains of the team for 1 year.

Certification

I have the WordPress certification.

Languages

English
Native or Bilingual
Portuguese
Professional Working

Timeline

Customer Service Representative

Pizza Hut
07.2023 - Current

Cashier

Winn-Dixie Stores Inc.
03.2023 - 07.2024

Sandalwood Highschool