Summary
Overview
Work History
Education
Skills
References
Timeline
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Erin Massey

Wellington,CO

Summary

Dynamic Patient Access Representative with a proven track record at UCHealth, excelling in patient registration and insurance verification. Demonstrated strong multitasking abilities and effective problem-solving skills, ensuring accurate data entry and enhancing operational efficiency. Committed to maintaining confidentiality and delivering exceptional patient experiences in a fast-paced environment.

Overview

18
18
years of professional experience

Work History

Patient Access Representative

UCHealth
Fort Collins, Colorado
02.2024 - Current
  • Perform pre-registration tasks, including verifying demographics and obtaining consents.
  • Verified insurance coverage for services provided by facility to confirm eligibility.
  • Created new patient accounts in EMR system as needed.
  • Collected co-pays from patients at time of service.
  • Maintained patient confidentiality per HIPAA regulations.

Phlebotomist

UCHealth
Fort Collins, Colorado
05.2016 - 02.2024
  • Conducted patient education on blood draw methods and safety measures.
  • Trained new team members in blood collection processes and equipment usage.
  • Optimized scheduling of phlebotomy staff to improve operational efficiency.
  • Tracked inventory levels and managed supply reorders proactively.
  • Ensured accurate sample processing in accordance with established guidelines.
  • Acted swiftly during emergency situations involving patients or staff.
  • Upheld cleanliness and organization in the work area following safety standards.

Laboratory Manager

Miramont Family Medicine
Fort Collins, Colorado
06.2007 - 05.2016
  • Oversaw laboratory operations ensuring compliance with health regulations.
  • Managed inventory and ordered supplies for laboratory testing.
  • Implemented quality control measures to maintain testing standards.
  • Coordinated with healthcare providers to support patient care initiatives.
  • Reviewed laboratory test results for accuracy and timely reporting.
  • Ordered supplies to maintain sufficient inventory levels in the lab.

Education

Some College (No Degree) - Phlebotomy Certificate

Front Range Community College, Fort Collins CO
Fort Collins, CO

Skills

  • Patient registration and insurance verification
  • Data entry accuracy
  • Problem solving and time management
  • Payment processing expertise
  • Multitasking and organizational skills
  • Patient identity verification
  • Healthcare systems navigation
  • Cash handling and inventory management
  • Staff training and coordination
  • Lab safety compliance
  • Phlebotomy procedures proficiency
  • Specimen collection skills
  • Laboratory procedures understanding
  • Office equipment operation
  • 10-key proficiency

References

References available upon request.

Timeline

Patient Access Representative

UCHealth
02.2024 - Current

Phlebotomist

UCHealth
05.2016 - 02.2024

Laboratory Manager

Miramont Family Medicine
06.2007 - 05.2016

Some College (No Degree) - Phlebotomy Certificate

Front Range Community College, Fort Collins CO

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