Erin Mayer
Ed Morse Automotive Group
Sunrise,FL
27
years of professional experience
Results-driven professional with extensive experience in service and parts management and branch operations. Known for developing strong vendor relationships and mentoring staff to achieve operational excellence and increased customer satisfaction.
Work History
Parts Manager
22 Years 8 Months- Trained and mentored staff on product knowledge and customer service best practices.
- Developed vendor relationships to negotiate pricing and improve supply chain reliability.
- Streamlined parts retrieval processes, reducing turnaround time for service departments.
- Coordinated with service technicians to identify parts needs and expedite order fulfillment.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Supervised and trained staff on product knowledge and customer service.
- Managed inventory control and ordering processes to ensure optimal stock levels.
- Assisted in the development of annual budgets for the department based on historical data analysis and projected needs, aligning financial resources with strategic goals.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Fostered a culture of continuous improvement, leading to streamlined operations and better teamwork.
- Coordinated with the service department to ensure seamless availability of parts, improving overall service turnaround times.
Branch Manager
4 Years 8 Months- Led branch operations to achieve customer satisfaction and operational excellence.
- Managed team performance, fostering a culture of accountability and collaboration.
- Analyzed financial reports to identify growth opportunities and reduce costs effectively.
- Developed strategic marketing initiatives, enhancing local brand visibility and rental volume.
Education
Bachelor of Science - Hospitality Management
Skills
Vendor relations
Operations management
Dependable employee
Customer service
Customer satisfaction improvement
Employee training
Customer satisfaction enhancement
Problem-solving
Dependable worker
Timeline
Parts Manager
Ed Morse Automotive Group
12.2003 - 08.2026Read More
Branch Manager
Enterprise Rent-A-Car
03.1999 - 11.2003Read More
University of Central Florida
Bachelor of Science from Hospitality Management
Read More