ERIN MCGOWAN
Hahira,GA
Summary
Dedicated graduate student with over five years of experience in the Mental Health and Substance abuse field. Skilled in counseling, art therapy, and teaching healthy relationships classes to victims of domestic violence. Experienced in collaborating with a diverse population of clients and staff. Self-motivated and talented at organization and time management. Seeking an internship that offers professional challenges utilizing interpersonal skills.
Overview
11
11
years of professional experience
Work History
Medical Transcriber
Charlotte Behavioral Health Center
07.2017 - 08.2018
- Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
- Referred to variety of medical sources to prevent mistakes in medical terms.
- Attended training associated with role to improve skills and boost speed.
- Reviewed patient charts for accuracy, correcting grammar and syntax errors before submission to clinic.
- Translated medical jargon into correct terminology.
- Applied medical terminology related to provider-specific treatments and techniques.
- Demonstrated excellent skills to understand diverse accents and dialects.
Social Media Marketing Director
Community Counseling Services
08.2016 - 05.2017
- Created and managed social media campaigns to increase brand engagement.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Optimized email campaigns to increase open and click-through rates.
- Conducted market research to identify new opportunities and target markets.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
Case Manager
La Frontera
09.2013 - 05.2015
- Assessed and coordinated care for both low risk and high risk clientswho frequently suffer from suicidal ideations, homicidal ideations,psychosis, substance abuse, homelessness, or impaired realityfunctioning
- Assisted young adults (ages of 18-21) in their transition fromadolescence into adulthood by teaching responsibilities, independentliving, life skills, time management, finance management, healthyrelationships, and emotional maturity
- Worked with Serious Mental Illness (SMI) and General Mental Health(GMH) adults in their recovery from substance abuse, familydynamics, and independent living skills by teaching problem-solvingtechniques, promoting meaningful activities, and providing skillstraining to prevent functional deficits
- Assessed symptoms and functioning while implementing servicesthrough the development of treatment plans coupled with crisis andsafety plans
- Assisted in processing past trauma affecting current behavior and aninability to make appropriate decisions
- Established professional, therapeutic, recovery-based relationshipswith each client
- Billed at least $8000 of monthly productivity in services such as casemanagement, counseling, skills training, psycho-education, crisisintervention, family support, and employment rehabilitation
- Taught Healthy Relationships and Art therapy groups.
Server Shift Leader
Chilis Restaurant
07.2011 - 09.2013
- Provided excellent guest experiences by creating a comfortable dining experience
- Demonstrated understanding of the in-depth usage of restaurant systems and procedures
- Emphasized the importance of working as a leader and a team member
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Domestic Assistant
Choice Nanny
10.2007 - 07.2011
- Coordinated various age appropriate activities and games while nurturing children's self-esteem
- Maintained a safe and clean home
- Assisted in the development of healthy meal planning and grocery shopping
- Worked with youth in establishing a regular educational plan.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Administrative Assistant
Kass-Shuler Law Firm
03.2011 - 05.2011
- Obtained and processed court documents
- Spot-checked reports by using Perfect Practice
- Filed Notice of Sales and voided checks.
- Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming and outgoing mail.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Intake Coordinator/Patient Assistant Program Coordinator
Operation PAR
06.2008 - 08.2010
- Assessed incoming clients in order to determine their status in the treatment program Coordinated the HEP C education class
- Responsible for 300+ patient caseload under supervision of facility
- Nurse Practitioner and Physicians
- Assisted in determination of proper medications and eligibility through the P.A.P program by provided deadline.
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Supported office staff and operational requirements with administrative tasks.
- Built relationships with community agencies for timely service referrals.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Liaised between clients and healthcare providers to maintain continuity of care.
- Organized paperwork such as charts and reports for office and patient needs.
Education
No Degree - Marriage And Family Therapy
Capella University
10.2024
Bachelor's of Arts - undefined
Northwestern Oklahoma State University
2012
Associates Degree - General Education
St. Petersburg College
2005
Skills
- Patient-Focused Care
- Team Development
- Provider Relations
- Inpatient Care
- Social Perceptiveness
- Resourceful and Reliable Worker
- Family Guidance
- Home Evaluations
- Crisis Intervention
- Job Search Coaching
- Relationship Issues Management
- Client Coping Mechanisms
- Client Rights Advocacy
- Life Skills Development
- Addiction Treatment
- Case Notes
- Individual and Group Therapy
- Risk Determination
- Client Screening
- Behavioral Plan Management
- Staff Meetings
- Patient-Centered Care
Timeline
Medical Transcriber
Charlotte Behavioral Health Center
07.2017 - 08.2018
Social Media Marketing Director
Community Counseling Services
08.2016 - 05.2017
Case Manager
La Frontera
09.2013 - 05.2015
Server Shift Leader
Chilis Restaurant
07.2011 - 09.2013
Administrative Assistant
Kass-Shuler Law Firm
03.2011 - 05.2011
Intake Coordinator/Patient Assistant Program Coordinator
Operation PAR
06.2008 - 08.2010
Domestic Assistant
Choice Nanny
10.2007 - 07.2011
No Degree - Marriage And Family Therapy
Capella University
Bachelor's of Arts - undefined
Northwestern Oklahoma State University
Associates Degree - General Education
St. Petersburg College
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