Erin McKinney
Apple Valley,CA
Summary
Dedicated and solution-oriented professional with experience in customer service and tech support. Skilled in troubleshooting technical issues, assisting customers with inquiries, and delivering exceptional support to enhance user experience. Adept at problem-solving, multitasking, and communicating complex information in an easy-to-understand manner. Passionate about technology and committed to providing top-tier service to ensure customer satisfaction and retention.
Overview
23
23
years of professional experience
Work History
Customer Service/ Front End Supervisor
OG Discount Pharmacy
03 2023 - Current
- Answer customer calls, address concerns, and efficiently process orders to ensure a positive customerexperience
- Supervise front-end operations as needed, including dispatching delivery routes and managing teamworkflows
- Handle cash management responsibilities, such as balancing registers and ensuring accurate financialrecords at the end of each shift
- Conduct weekly inventory counts and assist with restocking to maintain optimal product availability andorganization
- Demonstrate strong multitasking, organizational, and leadership skills in a fast-paced retail environment.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Addressed and resolved customer complaints, restoring customer confidence and loyalty.
Warranty/Quality Control
ValYou Furniture
03 2022 - 12 2022
- Served as the primary point of contact for furniture returns at the California Warehouse, inspecting returneditems meticulously to determine their condition and next steps (resale, discount or parting out).
- Organized and maintained inventory of furniture parts by building and structuring shelving systems andensuring accurate tracking using Excel and Google Sheets
- Provided excellent customer service by addressing warranty concerns, resolving issues with missing ordamaged parts, and fulfilling part replacement requests through efficient packaging and shipping
- Performed on-site furniture assembly services for local customers, ensuring high-quality workmanship and customer satisfaction
- Demonstrated strong organizational skills and attention to detail in managing returns, inventory, and customer interactions.
Customer Care Specialist
DirecTV, Care
12 2012 - 02 2022
- Provided exceptional support by addressing technical issues, billing inquiries, and programming questions,ensuring a positive customer experience
- Promoted to Customer Resolution Specialist (CRT), specializing in resolving complex, chronic issues andmanaging interactions with highly frustrated customeirs
- Utilized advanced tools and problem-solving skills to effectively de-escalate situations, resolve issues, andrestore customer satisfaction
- Managed movers' orders, coordinated service transitions, and contributed to customer retention by offeringtailored solutions to meet individual needs
- Demonstrated strong communication and conflict resolution skills in a high-pressure, fast-pacedenvironment.
Copy Print & Cashier
Office Depot
12 2011 - 11 2012
- Began as a sales associate, assisting customers in locating merchandise and providing exceptional serviceon the sales floor
- Promoted to Print and Copy Specialist, excelling in time management while taking, prioritizing, and fulfillingcustomer orders with accuracy and efficiency
- Gained hands-on experience in operating print and copy equipment, processing custom print jobs, andmanaging shipping services for USPS, UPS, and FedEx
- Developed strong multitasking and customer service skills in a fast-paced retail environment.
Millworks Specialist
Home Depot
09 2010 - 11 2011
- Began in the Tools department, quickly developing expertise in hand tools, power tools, key cutting, lockrekeying, fasteners, ropes, chains, and door hardware
- Provided exceptional customer service by assisting customers with product selection, troubleshooting, andrecommendations
- Transitioned to the Millworks department, specializing in windows and doors, including in-store productsupport and processing custom orders to meet customer needs
- Built a strong knowledge base across multiple depart ments, ensuring high-quality service and productexpertise.
Aviation Structural Mechanic Egress
United States Navy
07.2005 - 05.2010
- Earned certifications in ejection seat maintenance and egress systems for P-3 Orion aircraft, ensuring the safety and functionality of critical aviation systems
- Maintained and repaired oxygen systems, seats, pressurization, and air conditioning for P-3 Orion aircraft, as well as seat systems for H-60 helicopters
- Played a key role in ensuring aircraft readiness through round-the-clock maintenance and inspections during deployment in Iraq {2008)
- Contributed to mission success by maintaining high operational standards under challenging conditions.
Shift Supervisor
Dairy Queen
06.2002 - 06.2005
- Managed daily operations, including taking and preparing customer orders, processing transactions, and providing excellent customer service
- Promoted to shift supervisor, overseeing team performance, ensuring smooth workflow, and maintaining high standards of quality and efficiency
- Handled cash reconciliation, ensuring accurate balancing of registers and financial records at the end of each shift
- Trained and guided team members to maintain productivity and adhere to company policies.
Education
Diploma -
Big Sky Highschool
2004
Skills
- Detail-oriented
- Strong multitasking abilities
- Proficient in key software applications
- Data entry expertise
- Training and development
- Collaborative team player
- Supervisory experience
- Scheduling coordination
- Customer Retention
- Self-sufficient
- Phone Etiquette
- Quick Typing
- Tech Savvy
- Mechanical
- Relationship building and management
- Team Building
- Time management
- Systems and software programs
- Attention to Detail
- Problem-Solving
- Active Listening
- Dependable and Responsible
- Analytical and Critical Thinking
- Customer service expert
- Maintenance and Repair
- Technical documents comprehension
Timeline
Aviation Structural Mechanic Egress
United States Navy
07.2005 - 05.2010
Shift Supervisor
Dairy Queen
06.2002 - 06.2005
Customer Service/ Front End Supervisor
OG Discount Pharmacy
03 2023 - Current
Warranty/Quality Control
ValYou Furniture
03 2022 - 12 2022
Customer Care Specialist
DirecTV, Care
12 2012 - 02 2022
Copy Print & Cashier
Office Depot
12 2011 - 11 2012
Millworks Specialist
Home Depot
09 2010 - 11 2011
Diploma -
Big Sky Highschool
Interests
- Hiking
- Legos
- Painting/ Crafts