Shekinah Sykes
Prattville,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Front End Customer Service Associate
Walmart
02.2023 - 08.2023
- Help customers with returns.
- Explain return policy.
- Address any questions or concerns customers may have had.
- Check out customers at the registers.
Website Specialist/Administrative Assistant
Global Customized Business Services Corporation
02.2022 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Made sure website was consistently updated.
Mobile Associate
T-Mobile
Prattville, AL
03.2021 - 11.2021
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped customers set up new accounts.
Education
Associate of Applied Science - General Studies
H. Councill Trenholm State Community College
Montgomery, AL05.2025
Skills
- Cash Counting
- Detail-oriented
- Strong work ethic
- Data Entry
- Schedule Coordination
- Sales Tracking
- Administrative Support
- Payment Processing
- Customer Experience Management
- Professional Integrity
- Customer Service and Assistance
- Guest Services
Timeline
Front End Customer Service Associate
Walmart
02.2023 - 08.2023
Website Specialist/Administrative Assistant
Global Customized Business Services Corporation
02.2022 - 02.2023
Mobile Associate
T-Mobile
03.2021 - 11.2021
Associate of Applied Science - General Studies
H. Councill Trenholm State Community College
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