Erin Megna Rogers
Holland
Summary
Experienced with customer relationship management to enhance client satisfaction and retention. Utilizes strategic planning and problem-solving to drive client success. Track record of effective team collaboration and adaptable response to changing needs.
Overview
24
24
years of professional experience
Work History
Customer Development Specialist
Gordon Food Service
Holland MI
12.2014 - Current
- Developed and implemented customer engagement strategies to enhance satisfaction and loyalty.
- Cultivated strong relationships with clients, ensuring alignment of services with their needs.
- Analyzed market trends to identify opportunities for growth and product expansion.
- Collaborated with cross-functional teams to optimize supply chain processes and improve service delivery.
- Managed key accounts, driving retention through personalized service and proactive problem-solving.
- Implemented innovative solutions to address unique customer challenges, resulting in long-term partnerships and repeat business.
- Negotiated contracts with key stakeholders, securing favorable terms for the company while maintaining strong client relationships.
- Developed new customer accounts by implementing targeted marketing strategies and sales presentations.
Wine Brand Manager/Outside Sales Representative
Atlas Sales
Battle Creek, MI
10.2011 - Current
- Daily in person sales calls
- New sales, client development, customer service
- Customer beverage list creations
- Wine brand development, teaching training staff
- Wine shows, beer and wine festival representative
Chef/Front of House Manager
Malia Mediterranean Bistro
Battle Creek, MI
12.2010 - 10.2011
- Menu, food operations, inventory control, purchases
- Cash management, accounts payable
- Creating wine list, purchases, training development
- Hospitality supervision, teaching and training of staff
- Aloha- point of sale software
Food and Beverage Director (seasonal)
The Golf Club at Harbor Shores
Benton Harbor, MI
04.2010 - 12.2010
- Menu development, food cost, inventory, purchases
- Staff development for first season clubhouse and course
- Private function/coordination food and beverage sales
- Fore-point of sale software
General Manager
Schu’s Grill and Bar
Saint Joseph, MI
10.2007 - 02.2010
- Inventory control, food and beverage
- Menu creations/food creation
- Food and beverage purchasing
- Labor control/Forecasting
- Digital dining and guest bridge solutions software
- Catering and special event coordinator, on and off site
Assistant General Manager
Fire Mountain Beaver
Falls, PA
08.2004 - 10.2007
- Inventory, labor control, cash management, daily cash reports
- Appearance and food presentation, food and beverage purchasing
- Coordinate all local store marketing
- Promoted from a level 4 manager to Assistant General Manager within 1 year
Sales Specialist
Wusthof Trident of America
San Francisco, CA
02.2002 - 08.2004
- Monthly and weekly inventory
- Coordinate merchandise from sales floor with buying office
- Representation at the Bridal Expo, West Coast Gourmet Expo and Fancy Food Show
Education
Associate in Occupational Studies - Culinary Arts
California Culinary Academy
San Francisco, CAAssociate - Business Administration
Lake Michigan College
Benton Harbor, MIHigh School Diploma - undefined
Coloma Senior High School
Coloma, MISkills
- Cold calling
- Performance tracking
- CRM software proficiency
- Attention to detail
- Time management
- Customer service
- Multitasking Abilities
- Self motivation
Timeline
Customer Development Specialist
Gordon Food Service
12.2014 - Current
Wine Brand Manager/Outside Sales Representative
Atlas Sales
10.2011 - Current
Chef/Front of House Manager
Malia Mediterranean Bistro
12.2010 - 10.2011
Food and Beverage Director (seasonal)
The Golf Club at Harbor Shores
04.2010 - 12.2010
General Manager
Schu’s Grill and Bar
10.2007 - 02.2010
Assistant General Manager
Fire Mountain Beaver
08.2004 - 10.2007
Sales Specialist
Wusthof Trident of America
02.2002 - 08.2004
Associate - Business Administration
Lake Michigan College
High School Diploma - undefined
Coloma Senior High School
Associate in Occupational Studies - Culinary Arts
California Culinary Academy