Summary
Overview
Work History
Education
Skills
Timeline
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Erin Mendelsohn

Berkley,MI

Summary

Proficient people manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and highly successful store operations. 10 Years of experience leading teams, streamlining operations, and driving revenue growth. Natural leader and analytical problem solver with proven management success. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

10
10
years of professional experience

Work History

Store Manager

LULULEMON
01.2021 - 02.2024
  • Leveraged organizational resources to optimize store processes and create solutions that promote workflow. Resulting in conversion comp in business of 3.5% FY 2022.
  • Managed a high volume sales business with growth demands, resulting in $1,000,000 sales comp over 2 years
  • Worked diligently to enhance team's ability to find consistency within positive guest interactions, ways of operating that value guests time, and create an experience that supports guest shopping in a way that's easy and hassle free.
  • Lead to 113% to YTD Sales driving +9% in 2 Year Average Sales COMP.
  • Key Team Member of Regional Product Priority Team and hand-selected to support Somerset NSO in Q4 2021 to enhance operational efficiency + product presentation
  • Hiring and recruiting a full and diverse team, with positive employee experience ratings.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

Manager

FOUNDRY 13
01.2022 - 08.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Recruited, hired and trained 2 trainers and 1 manager.
  • Increased conversion rate of new members sign up by 30%
  • Through consistent coaching with team was able to increase monthly revenue by 10%.

Assistant Store Manager

LULULEMON
01.2019 - 01.2021
  • Curated weekly work schedule and management for team of 40+ peers. - Facilitated and lead educator trainings, including people development, guest experience and product pillar ownership. - As Regional Lead in Detroit, coached and provided feedback to multiple stores within region on weekly basis.. - Supported visual merchandising training and feedback to all 7 stores in region.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement. Resulting in 2 in store promotions.

Key Leader

LULULEMON
01.2017 - 01.2019
  • Supported back of house inventory management year-round, including peak season and holiday.
  • Owned all mark-down sell through and preparations for major holidays as well as Birmingham specific events resulting in comping financial plans year over year.
  • Supported store and regional pipeline by developing 6 educators into key leader ready performance and skillsets.
  • Enhanced team efficiency by implementing streamlined processes and providing ongoing support.
  • Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
  • Spearheaded cross-departmental initiatives for improved communication and collaboration, resulting in a more cohesive team environment.

Educator

LULULEMON
01.2014 - 01.2017
  • Helped guests find the right product for their lifestyle, including helping find product to fit their specific needs (physical activity, leisure and everyday wear).
  • Worked to educate and learn about product (fabric and functions) and understand how to provide great guest experience.
  • Built relationships with guests through community outreach to support creating guests for life. Resulting in a stronger conversion % week over week.
  • Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within the school community.

Education

Kinesiology and Exercise Science -

MICHIGAN STATE UNIVERSITY
East Lansing, MI

Sports Management -

UNIVERSITY OF TENNESSEE
Knoxville, TN

Health Sciences -

OAKLAND UNIVERSITY
Rochester Hills, MI

Skills

  • Talent Recruitment and Hiring
  • Operations Management
  • Store Merchandising and Merchandise Planning
  • Customer Service and Relations
  • Employee Training and Mentoring
  • Process Improvements
  • Team Development and Leadership
  • Relationship Building and Management
  • Program implementation
  • Problem-Solving
  • Outstanding communication skills
  • Culture development
  • Strategic thinker
  • Sales Analysis and Sales Coaching

Timeline

Manager

FOUNDRY 13
01.2022 - 08.2023

Store Manager

LULULEMON
01.2021 - 02.2024

Assistant Store Manager

LULULEMON
01.2019 - 01.2021

Key Leader

LULULEMON
01.2017 - 01.2019

Educator

LULULEMON
01.2014 - 01.2017

Kinesiology and Exercise Science -

MICHIGAN STATE UNIVERSITY

Sports Management -

UNIVERSITY OF TENNESSEE

Health Sciences -

OAKLAND UNIVERSITY
Erin Mendelsohn