ERIN MILLER
El Cajon,CA
Summary
Committed Events Manager provides excellent customer service and works to carry out events to the highest of standards. Skilled at vendor management and event promotion and marketing. Experienced in working with stakeholders at all levels, from clients to vendors. Knowledgeable and experienced in improving operations, increasing profitability, and enhancing growth. Possesses strong organizational and administrative skills to coordinate multiple projects simultaneously.
Overview
9
9
years of professional experience
Work History
Events Manager
La Jolla Woman's Club
07.2020 - Current
- Estimated to close 2024 over $450,000 in event revenue, exceeding budget by 40.8%, and rental revenue over $180,000, exceeding budget by 22%
- Conduct charismatic tours of the venue, interact with clients to build connections and nurture relationships.
- Create marketing materials that showcase the history of the venue, venue rules, approved and recommended vendors, etc.
- Evaluate existing plans, processes and events planning services to identify opportunities for improvement.
- Hire and cross-train staff members for various event-specific functions.
- Inspect facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Sales Manager
Encore
04.2016 - 10.2020
- Exceeded 2019 sales quota of $2 million, closing the year just over $3 million.
- Increased average event spend per opportunity by 58.2% over previous year.
- Upsold $141k during Product Blitz, placing 1st in the region, and top 3 in the nation.
- Obtain definite bookings from hotel, proactively contact customers, enter data into CRM database and create professional bids and proposals by using Encore systems, resources and marketing tools.
- Cultivate and maintain relationships with key customers and hotel personnel.
- Meet client's needs through attending client meetings, creating and maintaining organized show files and responding to client concerns, questions and problems
- Evaluate competitive sales environment, package pricing and bid structures and recommend on-going improvements.
Assistant Event Manager
La Jolla Woman's Club
09.2015 - 07.2020
- Set daily goals to accomplish the flow and organization of events.
- Maintain partner relationships with various vendors.
- Schedule employees for shifts, taking into account customer traffic and employee strengths.
- Perform management functions while overseeing events.
- Implement contingency plans to address last-minute changes or unforeseen events.
Education
Bachelor of Science in Business Management -
San Diego State University
Skills
- Communication: Point of contact for all venue related questions Partner with vendors to inform them of venue day of instructions
- Customer Service: Build connections and maintain positive relationships with clients, vendors, membership members, etc
- Staff Management: Train and develop new hires, manage membership events by booking rentals and creating layouts
- Organizational: Consistently keep files organized by event date to ensure all client documents are stored properly and easy to access for upcoming calls and/or meetings
- Advertising & Marketing: Manage venue social media by posting professional event photos and tagging vendors from each event
Timeline
Events Manager
La Jolla Woman's Club
07.2020 - Current
Sales Manager
Encore
04.2016 - 10.2020
Assistant Event Manager
La Jolla Woman's Club
09.2015 - 07.2020
Bachelor of Science in Business Management -
San Diego State University
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