Amanda Valenzuela
Thousand Oaks,CA
Summary
Skilled in computer proficiency, adept at enhancing guest satisfaction and streamlining operations. I am a friendly candidate passionate about providing excellent customer service and facilitating guest satisfaction. I am a hardworking and flexible individual who takes my work.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
La Jolla Beach & Tennis Club
07.2023 - 07.2024
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
- Prepared reports on guest satisfaction levels and other metrics.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Trained new staff members in customer service techniques and hotel operations.
Restaurant Hostess
The Cheesecake Factory Restaurant
09.2021 - 08.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Customer Service Representative
Nordstrom Rack
08.2019 - 02.2021
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Linguistics
University of California, San Diego
La Jolla, CA06-2024
Associate of Arts - Psychology
Moorpark College
Moorpark, CA12-2021
Associate of Arts - Deaf Studies
Oxnard College
Oxnard, CA05-2021
High School Diploma -
Newbury Park High School
Newbury Park, CA06-2019
Skills
- Team building
- Hospitality services
- Guest services
- Administrative skills
- Transaction processing
- Customer service
- Problem-solving skills
- Complaint resolution
- Computer proficiency
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Front Desk Agent
La Jolla Beach & Tennis Club
07.2023 - 07.2024
Restaurant Hostess
The Cheesecake Factory Restaurant
09.2021 - 08.2022
Customer Service Representative
Nordstrom Rack
08.2019 - 02.2021
Bachelor of Arts - Linguistics
University of California, San Diego
Associate of Arts - Psychology
Moorpark College
Associate of Arts - Deaf Studies
Oxnard College
High School Diploma -
Newbury Park High School
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