ERIN M. KAPP
FRONT ROYAL,VA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Universal Banker
Bank of Clarke
09.2021 - 09.2024
- Performed routine branch operations, including teller transactions, account maintenance, and wire transfers
- Vault management
- Provided exceptional customer service by promptly addressing concerns and resolving issues
- Assisted in training new employees on bank policies, procedures, and best practices for providing excellent customer service
- Conducted thorough financial reviews to identify customer needs and recommend appropriate products or services
- Referred clients to specialists in areas such as investments, mortgages, and business banking services
- Reduced in-person customer service requests by teaching customers how to fully utilize available banking tools and mobile applications
- Promoted products and services using tailored customer recommendations
- Met customer needs with knowledgeable and fast service
Customer Service Cashier
All Star Check Cashing
07.2003 - 06.2019
- Answered customer questions regarding products and services, company policies and pricing
- Cashed checks for customers after verifying the validity of the document presented
- Maintained customer files
- Transported money to and from financial institution
- Sent and received funds for customers via Western Union
- Performed bill pay transactions and issued money orders to customers
Education
No Degree obtained - Business Administration
Lord Fairfax Community College (now Laurel Ridge Community College)
Diploma - General
Warren County High School
Front Royal, VA06.1994
Skills
- Customer Needs Assessment
- Cash handling proficiency
- Customer Service
- Teller experience
- Professional Demeanor
- Resourcefulness
- Customer Service-Oriented
- Reliability
- Developing customer relationships
- Team collaboration
- Promoting products
Registered Notary for the State of Virginia
Registered Notary Public for the State of Virginia, my commission is scheduled for renewal Nov 30, 2027
Timeline
Universal Banker
Bank of Clarke
09.2021 - 09.2024
Customer Service Cashier
All Star Check Cashing
07.2003 - 06.2019
Diploma - General
Warren County High School
No Degree obtained - Business Administration
Lord Fairfax Community College (now Laurel Ridge Community College)
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