Erin Moore
Fort Walton Beach,US
Summary
Seasoned team leader with a proven track record of success in leading and developing sales teams. Experienced in driving sales growth, developing and executing strategies, and managing daily operations. Proven ability to motivate teams to reach ambitious goals and increase customer satisfaction. Demonstrated organizational and problem-solving skills and a passion for providing excellent customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Teacher
Cinco Christian School
Fort Walton Beach, FL, US
06.2022 - Current
- Developed positive relationships with students, staff, parents and other stakeholders
- Assessed student performance using formal tests, informal quizzes and assignments
- Collaborated with teachers to develop appropriate lesson plans for specific grade levels
- Provided differentiated instruction to meet the diverse needs of students in grade levels K-12
- Managed student behavioral issues to optimize classroom learning environment
- Motivated and engaged students, developing skills and knowledge for academic foundation
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Provided feedback to parents regarding student's academic growth and behavioral development
- Provided a safe and healthy environment for each child to grow and flourish as an individual
Lead Sales Key Holder
Classea Chic Boutique
Fort Walton Beach, FL, US
11.2020 - 06.2022
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Fostered positive relationships with clients through proactive communication tactics
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail
Substitute Teacher, K-12
Okaloosa County School District
Fort Walton Beach, FL, US
08.2021 - 05.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Customer Service/Department lead
Old Navy
Mary Esther, FL, US
02.2016 - 12.2020
- Fostered a culture of collaboration between all departments involved in delivering excellent customer service
- Resolved escalated customer complaints by identifying root causes and providing timely resolutions
- Led initiatives focused on increasing first contact resolution rate across channels of communication
- Prepared detailed reports on customer interactions for management review
- Ensured compliance with applicable laws and regulations related to consumer protection legislation
- Built strong relationships with customers through exceptional communication skills and follow-up efforts
- Worked under guidance of leadership and alongside other staff members to meet organizational goals
- Collaborated with other staff members to achieve daily, weekly, and monthly targets
- Shared my passion for cheerleading with other athletes and inspired them to reach and achieve their own personal goals
- Also volunteered as a coach for Special Olympics gymnastics and cheerleading at this time
Coach
Special Olympics Florida
Fort Walton Beach, FL, US
09.2019 - 01.2020
- Developed team-building exercises to promote unity and collaboration
- Adapted coaching methods based on individual needs and preferences of clients
- Observed players during competition and practice to determine need for individual or team improvement
- Utilized effective communication strategies to build trust with clients and stakeholders
Education
Bachelor of Science (B.S.) - Criminal Justice
University of West Florida
Pensacola, FL05.2025
Skills
- Customer retention strategies
- Effective communication
- Complaint handling
- Social media management
- Problem-solving abilities
- Customer relationship management
- Attention to detail
- Project management
- Goal setting
- Brand representation
- Empathy and understanding
- Conflict resolution
- Organization skills
Certification
- Department of Children and Families
- CPR/First Aid certified
Awards
- Game-Day captain
- Captain
- Miss Panhandle Teen USA
- Miss Fort Walton Beach Teen USA
- Miss Sugar Coast Teen USA
Volunteer Experience
Coach, Special Olympics Florida, Fort Walton Beach, FL, 09/01/19, 01/31/20, Developed team-building exercises to promote unity and collaboration., Adapted coaching methods based on individual needs and preferences of clients., Observed players during competition and practice to determine need for individual or team improvement., Utilized effective communication strategies to build trust with clients and stakeholders.
Timeline
Teacher
Cinco Christian School
06.2022 - Current
Substitute Teacher, K-12
Okaloosa County School District
08.2021 - 05.2022
Lead Sales Key Holder
Classea Chic Boutique
11.2020 - 06.2022
Coach
Special Olympics Florida
09.2019 - 01.2020
Customer Service/Department lead
Old Navy
02.2016 - 12.2020
Bachelor of Science (B.S.) - Criminal Justice
University of West Florida