Erin Morales
Seattle
Summary
Driven healthcare professional with expertise in biochemistry and healthcare analytics. Skilled in conveying complex medical concepts, facilitating data-driven decisions, and collaborating with diverse teams. Focused on utilizing scientific knowledge and strong communication skills in a Medical Device Sales role to enhance patient outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Dance Teacher
Baila District
Seattle
09.2022 - Current
- Teach and manage salsa 101 classes, engage students, and retain class student numbers.
- Managing the CRM system including operating and overseeing the sales of class packages to students.
- Tracked and analyzed key metrics (engagement, reach, follower growth, conversions) to inform data-driven decisions.
- Collaborated with cross-functional projects (marketing, design, sales) to align strategies with business goals.
- Team support for onboarding new hires and operational activities.
Business Analyst
USFHP PacMed
Renton
05.2024 - 09.2025
- Reviewed business intelligence reports and mapped data sources to identify actionable insights.
- Develop and maintain dashboards and reports to track key performance indicators (KPIs) related to member insurance claims processing and operational efficiency.
- Collaborate with cross-functional teams to implement solutions that improve patient care and operational outcomes.
- Entered and extracted data from GE/Centricity/IDX healthcare software applications to support reporting and analysis.
Executive and Sales Assistant Manager
GelbChem LLC
Seattle
01.2023 - 11.2023
- Supported B2B sales operations by maintaining accurate sales records, tracking orders, and assisting with account management and client communications.
- Analyzed sales records and operational data to enhance financial tracking and inform business decisions.
- Provided administrative support to senior executives by managing schedules, organizing meetings, and documenting discussions.
- Implemented and maintained quality management systems, cGMP/GLP practices, SOPs, and laboratory safety protocols.
- Knowledge of GxP, ISO, and FDA medical device production compliance and policies.
Emergency Department Medical Scribe
ScribeAmerica
Seattle
01.2019 - 09.2021
- Navigated EMR (Epic Cadence System) efficiently to streamline documentation processes and enhance patient care.
- Executed diverse responsibilities including data collection and documentation support, ensuring thorough and accurate patient records.
- Collecting data that consists of the chief complaint, history of present illness, review of symptoms, past medical history, social history, family medical history and disease risk factors from patient encounter.
- Applied ICD-9 and ICD-10 coding knowledge for accurate billing, supporting financial integrity of patient services.
- Delivered high-level support to physicians in a fast-paced environment while maintaining confidentiality.
- Regularly updated HIPAA certification to comply with privacy regulations.
Analytical Chemist Researcher
Columbia Basin College
Pasco
09.2017 - 08.2019
- Analyzed volatile oils using GC/MS to identify main constituents and assess pollution levels.
- Utilized NMR to analyze product structures and identify nuances of constituents.
- Conducted research analyzing organic material constituents using various techniques.
- Performed live steam distillation to extract terpenes in nonpolar solution.
- Operated a rotary evaporator to remove volatile oils from Vanderwolf bark.
- Presented research at the PNW regional American Chemical Society conference in Portland, Oregon, in 2019.
Education
BA - Biochemistry, Data Science, American Ethnic Studies
University of Washington
Seattle, WA12-2022
Associates Degree - Arts & Sciences
Columbia Basin College
Pasco, WA06-2019
Skills
- Healthcare Provider (HCP) Engagement
- Clinical & Scientific Communication
- Data Analysis & KPI Tracking
- Relationship Building & Account Support
- Dance Instruction
- CRM Management & Sales Operations
- Cross-functional Collaboration
- Regulatory Knowledge (HIPAA, GxP, FDA)
Technical Skills Projects
- Mario Kart SQL Database, https://github.com/moralice?tab=repositories, Collaborated on an SQL relational database through using Google Collaboratory Research tool. Used real world data to create a functional relational database with stored procedures, business rules, check constraints, subqueries, filtering tools, and user-defined functions. Analyzing data from large datasets by creating queries to extract counts and subsets of data based on multiple logical criteria.
- World Happiness Report, https://staccjch.shinyapps.io/final-project-staccjch/, Built a Shiny web application in R with integrated HTML and CSS features to navigate expression of happiness datasets including maps, boxplot, lollipop plot, etc. Conducted data cleansing and engineering process on a dataset with over 1,500 entries and 10+ variables in tidyverse. Performed exploratory data analysis and created interactive plots in R’s Plotly and ggplot2 libraries.
- Python Facebook Recommending System, https://github.com/moralice/Facebook-Rcomending-System, Built a Collaborative filtering tool that represents a social network of friends as a graph. Implemented sets, dictionaries, and sorting tools to recommend friends by comparing your preferences to other users. Used special techniques in Python to create helper functions to produce accurate results.
Timeline
Business Analyst
USFHP PacMed
05.2024 - 09.2025
Executive and Sales Assistant Manager
GelbChem LLC
01.2023 - 11.2023
Assistant Manager/Dance Teacher
Baila District
09.2022 - Current
Emergency Department Medical Scribe
ScribeAmerica
01.2019 - 09.2021
Analytical Chemist Researcher
Columbia Basin College
09.2017 - 08.2019
BA - Biochemistry, Data Science, American Ethnic Studies
University of Washington
Associates Degree - Arts & Sciences
Columbia Basin College