Erin Moreno
Modesto,CA
Summary
A highly creative, goal oriented leader with extensive customer service experience. Strong relationship building skills while maintaining client and colleague rapport. Adept in de-escalation techniques and patient records documentation. Excelled in coordinating with healthcare teams, ensuring ethical standards, and enhancing care delivery. Proven multitasking ability and excellent communication skills underscore a track record of maintaining patient confidentiality and support. Outstanding work ethic with a commitment to personal and professional goals.
Overview
13
13
years of professional experience
Work History
Psychiatrist Assistant
Dr. Alex Anastasiou
08.2019 - 09.2024
- Scheduled, coded, updated patient charts and processed billing through AdvancedMD
- Coordinated effectively with other healthcare professionals such as psychologists, social workers, therapists and pharmacies which resulted in seamless delivery of care
- Ensured strict adherence to ethical guidelines throughout all aspects of clinical practice, protecting patient privacy and maintaining professional boundaries at all times
- Answered phone calls and emails promptly to answer questions as well as adjust the schedule accordingly
- Charged patients prior to their appointment and closed out credit card machine at the end of each day.
Authorization Specialist
Old Republic Home Protection
11.2016 - 08.2019
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clients and technicians by providing timely updates on the status of prior authorizations for various services.
- Collaborated with technicians to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
Lead Associate
Fleet Feet Sports Pleasanton
01.2012 - 07.2016
- Performed custom shoe fittings for clients that are running, working out, recovering from an injury or just trying to be comfortable in a shoe based on their biomechanics
- Purchased apparel and merchandised the store each week to create a fresh flow of movement and a positive environment
- As the bra fit specialist I provided professional bra fittings and made recommendations to every female customer that was interested
- Unlocked and deactivated the alarm of the store each opening shift as well as counted out cash registers and took all earnings of the day to the bank.
Education
Kinesiology
Las Positas College
Livermore, CAPsychology
City College of San Francisco
San Francisco, CASkills
- Excel
- AdvancedMD
- Time Management
- Attention to Detail
- Multitasking
- Exemplary verbal and written communication
- Patient Records Documentation
Timeline
Psychiatrist Assistant
Dr. Alex Anastasiou
08.2019 - 09.2024
Authorization Specialist
Old Republic Home Protection
11.2016 - 08.2019
Lead Associate
Fleet Feet Sports Pleasanton
01.2012 - 07.2016
Kinesiology
Las Positas College
Psychology
City College of San Francisco
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